Sales Intake Coordinator

About the role

The Sales Intake Coordinator at Serenity is pivotal in ensuring that initial interactions lead to meaningful commitments. This role requires a blend of persuasive communication and performance management skills.

Responsibilities

• Own the first interaction with every prospective client, making a lasting impression
• Drive client commitment by clearly communicating value and addressing objections
• Meet and exceed individual sales-oriented KPIs including conversion rates, follow-up completion, and client progression metrics
• Maintain a full pipeline of prospective clients, following up with urgency and consistency
• Gather and document client information accurately to support the internal team
• Track and adjust your approach to hit your numbers, identifying gaps and proactively addressing them
• Collaborate with internal teams to ensure a seamless client experience from intake through program start

Requirements

• 2+ years of experience in a sales, sales-adjacent, or performance-driven customer-facing role
• A proven track record of hitting and exceeding quotas, conversion targets, or performance benchmarks
• Treat rejection as data, not defeat, and stay persistent and self-motivated
• Strong consultative communication skills, asking the right questions and guiding someone toward a confident decision
• Self-motivated and competitive by nature, holding yourself accountable without needing constant push
• Some leadership experience or clear upward trajectory in previous roles

Qualifications

• Self-motivated and competitive by nature
• Strong consultative communication skills
• Treat rejection as data, not defeat
• Some leadership experience or clear upward trajectory

Skills

• Effective communication skills
• Ability to handle rejection constructively
• Highly organized and detail-oriented
• Ability to manage multiple tasks and priorities

Benefits

• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after the first year) + 10 paid holidays

Pay

Competitive pay based on experience and performance

Schedule

Three 13-hour shifts per week

About Serenity

Serenity is a growing organization focused on providing structured programs that make a real impact on our clients' lives. We're a performance-driven team that holds ourselves to a high standard and reward those who do the same. If you're motivated by metrics, energized by a good challenge, and want a role where your effort directly shapes your results and your career, this is the place for you.

Equal Opportunity Employer

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.