Sales Intake Coordinator

About the role

The Sales Intake Coordinator at Serenity is pivotal in transforming initial interactions into committed next steps. This role requires a blend of persuasive communication and performance management skills.

Responsibilities

• Own the first interaction with every prospective client, ensuring a compelling introduction to our programs.
• Drive client commitment by clearly communicating value, addressing objections, and guiding each conversation toward a decisive next step.
• Maintain a full pipeline of prospective clients, following up with urgency and consistency to keep momentum from cooling off.
• Gather and document client information accurately to set the internal team up for a seamless handoff.
• Track your own performance, identify gaps, and proactively adjust your approach to hit your numbers.
• Collaborate with internal teams to ensure a smooth, high-quality client experience from intake through program start.

Requirements

• 2+ years of experience in a sales, sales-adjacent, or performance-driven customer-facing role.
• A proven track record of hitting and exceeding quotas, conversion targets, or performance benchmarks.
• Treat rejection as data, not defeat; course-correct quickly, stay persistent, and never let a "not yet" become a dead end.
• Strong consultative communication skills; ask the right questions, listen with intent, and know how to guide someone toward a confident decision.
• Self-motivated and competitive by nature; hold yourself accountable without needing external push.
• Some leadership experience or clear upward trajectory; assistant managers, team leads, and top performers from previous roles are strongly encouraged to apply.

Qualifications

• Competitive pay based on experience and performance.
• 90% employer-paid medical, dental, and vision insurance.
• 401(k) retirement plan.
• 10 PTO days (15 after the first year) + 10 paid holidays.
• Clear, merit-based growth opportunities as Serenity continues to expand.

Skills

• Exceptional communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Benefits

• 90% employer-paid medical, dental, and vision insurance.
• 401(k) retirement plan.
• 10 PTO days (15 after the first year) + 10 paid holidays.
• Clear, merit-based growth opportunities as Serenity continues to expand.

Pay

• Competitive pay based on experience and performance.

Schedule

• Three 13-hour shifts per week.

About Serenity

Serenity is a growing organization dedicated to providing structured programs that make a real impact on our clients' lives. We are a performance-driven team that holds ourselves to a high standard and rewards those who do the same. If you are motivated by metrics, energized by challenges, and want a role where your efforts directly shape your results and career, Serenity is the place for you.

Equal Opportunity Employer

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.