Sales Intake Coordinator

About the role

The Sales Intake Coordinator at Serenity is pivotal in ensuring that initial interactions lead to meaningful commitments. This role requires a blend of people skills and performance-driven mindset.

Responsibilities

• Own the first interaction with every prospective client, making it count by delivering a confident, compelling introduction to our programs.
• Drive client commitment by clearly communicating value, addressing objections head-on, and guiding each conversation toward a decisive next step.
• Maintain a full pipeline of prospective clients, following up with urgency and consistency to keep momentum from going cold.
• Gather and document client information accurately to set the internal team up for a seamless handoff.
• Track your own performance, identify gaps, and proactively adjust your approach to hit your numbers.
• Collaborate with internal teams to ensure a smooth, high-quality client experience from intake through program start.

Requirements

• 2+ years of experience in a sales, sales-adjacent, or performance-driven customer-facing role — retail sales, inside sales, appointment setting, or client development.
• A proven track record of hitting and exceeding quotas, conversion targets, or performance benchmarks — we want to hear about your numbers.
• Treat rejection as data, not defeat — you course-correct quickly, stay persistent, and never let a "not yet" become a dead end.
• Strong consultative communication skills — you ask the right questions, listen with intent, and know how to guide someone toward a confident decision.
• Self-motivated and competitive by nature — you don't need to be pushed to perform, you hold yourself accountable.
• Some leadership experience or clear upward trajectory — assistant managers, team leads, and top performers from previous roles are strongly encouraged to apply.

Qualifications

• Competitive pay based on experience and performance.
• 90% employer-paid medical, dental, and vision insurance.
• 401(k) retirement plan.
• 10 PTO days (15 after the first year) + 10 paid holidays.
• Clear, merit-based growth opportunities as Serenity continues to expand — strong performers move up here.

Benefits

• 13-hour shifts per week.

Pay & Benefits

• Competitive pay based on experience and performance.
• 90% employer-paid medical, dental, and vision insurance.
• 401(k) retirement plan.
• 10 PTO days (15 after the first year) + 10 paid holidays.

Schedule

• Three 13-hour shifts per week.

About Serenity

Serenity is a growing organization focused on providing structured programs that make a real impact on our clients' lives. We're a performance-driven team that holds itself to a high standard — and we reward the people who do the same.

Equal Opportunity Employer

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.