Sales Intake Coordinator

About the role

The Sales Intake Coordinator at Serenity is pivotal in turning initial interactions into meaningful commitments. This role requires a blend of people skills and performance, and we're seeking someone who thrives in both areas.

Responsibilities

• Own the first interaction with every prospective client, ensuring each conversation counts towards a decisive next step.
• Drive client commitment by clearly communicating the value of our programs, addressing objections, and guiding each conversation toward a decisive next step.
• Maintain a full pipeline of prospective clients, following up with urgency and consistency to keep momentum from going cold.
• Gather and document client information accurately to set the internal team up for a seamless handoff.
• Track your own performance, identify gaps, and proactively adjust your approach to hit your numbers.
• Collaborate with internal teams to ensure a smooth, high-quality client experience from intake through program start.

Requirements

• 2+ years of experience in a sales, sales-adjacent, or performance-driven customer-facing role, such as retail sales, inside sales, appointment setting, or client development.
• A proven track record of hitting and exceeding quotas, conversion targets, or performance benchmarks.
• Treat rejection as data, not defeat; course-correct quickly, stay persistent, and never let a "not yet" become a dead end.
• Strong consultative communication skills; ask the right questions, listen with intent, and know how to guide someone toward a confident decision.
• Self-motivated and competitive by nature; you don't need to be pushed to perform, you hold yourself accountable.
• Some leadership experience or clear upward trajectory—assistant managers, team leads, and top performers from previous roles are strongly encouraged to apply.

Qualifications

• Competitive pay based on experience and performance.
• 90% employer-paid medical, dental, and vision insurance.
• 401(k) retirement plan.
• 10 PTO days (15 after the first year) + 10 paid holidays.
• Clear, merit-based growth opportunities as Serenity continues to expand—strong performers move up here.

Schedule

Three 13-hour shifts per week.

Pay & Benefits

• Competitive pay based on experience and performance.
• 90% employer-paid medical, dental, and vision insurance.
• 401(k) retirement plan.
• 10 PTO days (15 after the first year) + 10 paid holidays.

Benefits

• Clear, merit-based growth opportunities as Serenity continues to expand—strong performers move up here.

About Serenity

Serenity is a growing organization focused on providing structured programs that make a real impact on our clients' lives. We're a performance-driven team that holds itself to a high standard and rewards those who do the same. If you're motivated by metrics, energized by a good challenge, and want a role where your effort directly shapes your results and your career, this is the place for you.

Equal Opportunity Employer

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.