Sales Intake Coordinator

About the role

The Sales Intake Coordinator at Serenity is pivotal in transforming initial interactions into meaningful commitments. This role requires a blend of people skills and performance, and we're seeking someone who thrives in both areas.

Responsibilities

• Own the first interaction with every prospective client, ensuring each encounter is impactful and memorable.
• Drive client commitment by clearly communicating the value of our programs, addressing objections, and guiding conversations towards decisive next steps.
• Maintain a full pipeline of prospective clients, following up with urgency and consistency to keep the momentum going.
• Gather and document client information accurately to facilitate a seamless handoff to the internal team.
• Track your own performance, identify gaps, and proactively adjust your approach to meet and exceed individual sales-oriented KPIs.
• Collaborate with internal teams to ensure a high-quality client experience from intake through program start.

Requirements

• 2+ years of experience in a sales, sales-adjacent, or performance-driven customer-facing role, such as retail sales, inside sales, appointment setting, or client development.
• A proven track record of hitting and exceeding quotas, conversion targets, or performance benchmarks.
• Treat rejection as data, not defeat, and be able to course-correct quickly and persistently.
• Strong consultative communication skills, asking the right questions, listening with intent, and guiding someone toward a confident decision.
• Self-motivated and competitive by nature, holding yourself accountable without needing external push.
• Some leadership experience or a clear upward trajectory, such as assistant managers, team leads, or top performers from previous roles.

Qualifications

• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in CRM systems and other relevant software tools.

Skills

• Exceptional communication and consultative selling skills.
• Ability to handle rejection constructively and turn it into actionable feedback.
• Strong organizational and time management skills.
• Ability to build and maintain relationships with clients.

Benefits

• Competitive pay based on experience and performance.
• 90% employer-paid medical, dental, and vision insurance.
• 401(k) retirement plan.
• 10 PTO days (15 after the first year) + 10 paid holidays.
• Clear, merit-based growth opportunities as Serenity expands.

Pay & Benefits

• Competitive pay based on experience and performance.
• 90% employer-paid medical, dental, and vision insurance.
• 401(k) retirement plan.
• 10 PTO days (15 after the first year) + 10 paid holidays.
• Clear, merit-based growth opportunities as Serenity expands.

Schedule

• Three 13-hour shifts per week.

About Serenity

Serenity is a growing organization dedicated to providing structured programs that make a real impact on clients' lives. We are a performance-driven team that holds ourselves to a high standard and rewards those who do the same. If you are motivated by metrics, energized by challenges, and want a role where your efforts directly shape your results and career, Serenity is the place for you.

Equal Opportunity Employer

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.