Sales Intake Coordinator

About the role

The Sales Intake Coordinator at Serenity is pivotal in ensuring that first interactions lead to meaningful commitments. This role requires a blend of persuasive communication and performance management skills.

Responsibilities

• Own the first interaction with every prospective client, making a lasting impression
• Drive client commitment by clearly communicating value, addressing objections, and guiding conversations towards decisive next steps
• Meet and exceed individual sales-oriented KPIs including conversion rates, follow-up completion, and client progression metrics
• Maintain a full pipeline of prospective clients, following up with urgency and consistency to keep momentum
• Gather and document client information accurately to set the internal team up for a seamless handoff
• Track your own performance, identify gaps, and proactively adjust your approach to hit your numbers
• Collaborate with internal teams to ensure a smooth, high-quality client experience from intake through program start

Requirements

• 2+ years of experience in a sales, sales-adjacent, or performance-driven customer-facing role
• A proven track record of hitting and exceeding quotas, conversion targets, or performance benchmarks
• Treat rejection as data, not defeat, and stay persistent and self-motivated
• Strong consultative communication skills, asking the right questions and listening with intent
• Self-motivated and competitive by nature, holding yourself accountable without needing constant push
• Some leadership experience or clear upward trajectory, such as assistant managers, team leads, or top performers from previous roles

Qualifications

• Self-motivated and competitive by nature
• Strong consultative communication skills
• Treat rejection as data, not defeat
• Self-motivated and competitive by nature
• Some leadership experience or clear upward trajectory

Skills

• Excellent communication skills
• Ability to manage multiple tasks and prioritize effectively
• Strong organizational and time management skills
• Ability to work independently and as part of a team

Benefits

• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after the first year) + 10 paid holidays

Pay

Competitive pay based on experience and performance

Schedule

Three 13-hour shifts per week

About Serenity

Serenity is a growing organization focused on providing structured programs that make a real impact on our clients' lives. We're a performance-driven team that holds itself to a high standard and rewards those who do the same. If you're motivated by metrics, energized by a good challenge, and want a role where your effort directly shapes your results and your career, this is the place for you.

Equal Opportunity Employer

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.