Sales Floor Team Member

About the role

As a Sales Floor Team Member, you will ensure continuous quality checks on sales floor products, merchandise hard and soft line items according to standard procedures, deliver excellent customer service, and maintain a clean, safe work environment. This position includes cross-training for additional duties such as cash register operations.

Responsibilities

• Stock the sales floor with newly processed merchandise, fitting room go-backs, and new items as directed.
• Complete pushing of carts within the prescribed time frame.
• Check merchandise for quality and report issues to management; pull inventory for quality and rotation.
• Increase efficiency in adding and displaying merchandise on the sales floor.
• Maintain a friendly, helpful attitude toward customers at all times.
• Greet customers within 10 seconds of arrival in a friendly and enthusiastic manner.
• Assist customers in locating and selecting merchandise; address concerns courteously while following retail policies.
• Operate the cash register, package merchandise, and ask customers for round-up donations (maintain a minimum 25% round-up average).
• Ensure accurate payment collection and maintain proper cash balance in assigned till per over/under policy.
• Maintain a neat, clean, and organized store environment (e.g., vacuuming, dusting, cleaning bathrooms, mopping floors).
• Act as a positive team member by sharing ideas or concerns with coworkers and management in a timely and supportive manner.
• Perform other duties as assigned by a supervisor.

Requirements

• Ability to perform each essential duty satisfactorily, with or without reasonable accommodations.
• Open and flexible availability, including nights, weekends, and holidays.
• High school diploma or GED preferred; previous retail experience preferred.
• Ability to read and understand documents (e.g., time cards, policy manuals), write routine reports, and communicate clearly with employees and customers.

Work Environment

Primarily works in a comfortable store environment. May be exposed to outdoor conditions when receiving donations and to a warehouse-like environment in the donation processing area.

Physical Demands

• Frequent standing, walking, bending over, reaching overhead, crouching, kneeling, balancing, and lifting/carrying items up to 50 lbs.
• Occasional lifting/carrying of 51–75 lbs. and pushing/pulling with a max force of 21–39 lbs.
• Rare or no sitting, crawling, or lifting over 75 lbs.