Sales Floor Supervisor - Tucson Spectrum

About the Role

As the Sales Floor Supervisor, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards, and executing sales-building programs. You will train and develop associates to meet performance and service goals.

Responsibilities

• Customer Service & Sales: Direct customer service and sales activities; resolve customer issues and concerns. Model and hold the team accountable for outstanding service. Maximize sales through appropriate staff scheduling.
• Store Merchandise Standards: Manage merchandise standards through execution of Put to Fixture, SET, and Visual processes. Lead planning and execution of all visual elements, pricing, and signing. Maintain high presentation standards and ensure clean recovery of sales floor and fitting rooms.
• Omnichannel: Train, mentor, and coach associates on jcp.com processes, including delivery and return of online orders. Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup within prescribed timeframes. Monitor and act on Omnichannel metrics.
• Specialty Businesses: Drive sales growth in Fine Jewelry, Mattress, and Window businesses. Oversee associate training, care/protection plans, and SET processes. Identify sell-through opportunities and manage defective/return activities to reduce shrink.
• Team Development: Train, coach, and develop associates. Partner with leadership to source and hire talent. Address performance issues and provide in-the-moment coaching.
• Performance Standards: Consistently meet performance standards, including shrink, safety, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Core Competencies

• Embraces a Growth Mindset: Initiates improvements, champions new ideas, and encourages others to stretch beyond current capabilities. Views change as an opportunity to learn and grow.
• Thinks Critically: Applies retail industry expertise to drive company goals. Gathers information, analyzes problems, and uses fact-based decision-making to recommend actions.
• Demonstrates Leadership: Fosters teamwork, recognizes accomplishments, and values workplace diversity. Sets high performance standards, leads by example, and motivates others. Provides and receives constructive feedback.
• Takes Accountability: Delivers excellent customer experiences and builds inclusive relationships. Takes responsibility for actions and outcomes.
• Implements with Excellence: Develops and prioritizes realistic plans to meet company goals. Delegates effectively and communicates expectations clearly.
• Drives Results: Acts decisively, sets aggressive goals, and takes calculated risks. Strives for continuous improvement and achieves results even in challenging situations.

Benefits

If eligible, we offer a competitive benefits package including:

• Medical, dental, and vision coverage
• Term life insurance
• Paid vacation and holidays*
• 401(k) with Company match
• Associate discount on JCPenney merchandise

*Eligible associates receive eight paid holidays per year. All store hourly associates scheduled to work on a designated holiday receive additional compensation.

Pay

Pay Range: USD $22.50/Hr - USD $28.13/Hr.

About the Company

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company offers fashion, apparel, home, beauty, and jewelry from national and private brands, along with personal services including salon, portrait, and optical. JCPenney serves customers through jcp.com and more than 650 stores in the U.S. and Puerto Rico, supported by 50,000 associates worldwide.