Sales Floor Supervisor - Southbay Pav @carson

About the Role

As the Sales Floor Supervisor, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards, and execution. You will train and develop associates to execute sales-building programs.

Responsibilities

• Customer Service & Sales
  • Directs customer service and sales activities in-store; resolves customer issues and concerns.
  • Models and holds team accountable for outstanding customer service.
  • Actively listens to customer issues to resolve problems.
  • Maximizes sales and service by ensuring staff is scheduled appropriately.
• Store Merchandise Standards
  • Manages merchandise standards through Put to Fixture, SET, and Visual process execution.
  • Maintains high merchandise presentation standards and actively leads the team in planning and execution of all merchandise and visual elements in the store, including pricing and signing processes.
  • Promotes company merchandise strategy and identifies local opportunities to drive sales.
  • Oversees efficient and clean recovery standards for the sales floor and fitting room processes.
• Omnichannel
  • Trains, mentors, and coaches all associates on jcp.com processes and transaction procedures related to delivery and return of jcp.com orders.
  • Manages all Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup order processes within prescribed time periods.
  • Monitors and shares Omnichannel reporting metrics and takes action to resolve issues.
• Specialty Businesses
  • Drives profitable sales growth in Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
  • Responsible for Specialty associate training and care/protection plans.
  • Manages the SET processes by planned floor moves and graphics, as well as monitoring the Productivity Standards Program processes.
  • Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale.
  • Oversees proper execution of all defective and return-to-vendor/warehouse activities, reducing shrink within specialty businesses.
• Team Development
  • Teaches, trains, and coaches associates.
  • Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions.
  • Plays an active role in the training and development of associates; coaches in the moment and addresses performance issues.
• Performance Standards
  • Consistently meets established performance standards, including shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Core Competencies

• Embraces a Growth Mindset
  • Proposes and initiates actions on new ideas that improve products, stores, or practices.
  • Listens to ideas and suggestions and applies them when appropriate; champions new initiatives.
  • Encourages self and others to stretch beyond current capabilities.
  • Sees change as an opportunity to learn and grow.
• Thinks Critically
  • Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals.
  • Gathers necessary information to fully understand the scope of problems; applies critical thinking to develop options, identify assumptions, and consider impacts.
  • Uses fact-based analysis to guide decision-making; summarizes analysis clearly and recommends a course of action.
• Demonstrates Leadership
  • Creates an environment that fosters teamwork, recognizes others' accomplishments, and respects and values differences.
  • Requires high personal and team performance standards, leads by example, and motivates others to perform at a higher level.
  • Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions.
  • Creates a culture of development by coaching and teaching others.
  • Aligns goals, processes, and culture to create momentum and champion a One Team approach.
• Takes Accountability
  • Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.
  • Builds relationships by showing consideration for the perspectives of others and listening first before drawing conclusions.
  • Develops positive and inclusive relationships across the organization.
• Implements with Excellence
  • Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.
  • Implements project/plans that are well-organized and efficient; seeks feedback and takes needed action.
  • Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.
• Drives Results
  • Demonstrates a sense of urgency to act decisively and quickly.
  • Establishes aggressive goals and takes appropriate risks to achieve results.
  • Shows confidence when challenged and will do the right thing even when it's hard.
  • Strives to achieve excellent results by creating a culture of continuous improvement.

Benefits

If eligible, we offer a competitive benefits package including:

• Medical, dental, and vision coverage
• Term life insurance
• Paid vacation and holidays*
• 401(k) with Company match
• Associate discount on JCPenney merchandise

*For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

Pay

Pay Range: USD $24.00/Hr - USD $30.00/Hr.

About the Company

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico.