Sales Floor Supervisor - Pierre Bossier Mall

About the Role

As the Sales Floor Supervisor, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards, and execution. You will train and develop associates to execute sales-building programs.

Responsibilities

• Customer Service & Sales: Direct customer service and sales activities in-store; resolve customer issues and concerns. Model and hold the team accountable for outstanding customer service. Maximize sales and service by ensuring staff is scheduled appropriately.
• Store Merchandise Standards: Manage merchandise standards through Put to Fixture, SET, and Visual process execution. Maintain high merchandise presentation standards, lead the team in planning and executing all merchandise and visual elements, including pricing and signing. Promote the company merchandise strategy and identify local opportunities to drive sales. Oversee efficient and clean recovery standards for the sales floor and fitting rooms.
• Omnichannel: Train, mentor, and coach associates on jcp.com processes and transaction procedures related to delivery and return of orders. Manage all Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup order processes within prescribed time periods. Monitor and share Omnichannel metrics and take action to resolve issues.
• Specialty Businesses: Drive profitable sales growth in Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Oversee specialty associate training and care/protection plans. Manage SET processes, monitor Productivity Standards Program, and identify sell-through opportunities. Oversee proper execution of defective and return-to-vendor/warehouse activities to reduce shrink.
• Team Development: Train, coach, and develop associates. Partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent. Address performance issues and provide in-the-moment coaching.
• Performance Standards: Consistently meet established performance standards, including shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Core Competencies

• Embraces a Growth Mindset: Propose and initiate actions on new ideas to improve products, stores, or practices. Listen to suggestions, champion new initiatives, and encourage others to stretch beyond current capabilities.
• Thinks Critically: Demonstrate business and functional expertise; apply critical thinking to develop options and guide decision-making. Use fact-based analysis to recommend courses of action.
• Demonstrates Leadership: Foster teamwork, recognize accomplishments, and value differences. Set high performance standards, lead by example, and motivate others. Provide and receive constructive feedback.
• Takes Accountability: Take responsibility for excellent customer experiences and deliver solutions that meet customer needs. Build positive and inclusive relationships across the organization.
• Implements with Excellence: Develop and prioritize comprehensive, realistic plans. Implement well-organized and efficient projects, delegate work, and communicate expectations.
• Drives Results: Act decisively and quickly, establish aggressive goals, and take appropriate risks. Strive for excellent results and create a culture of continuous improvement.

Benefits

If eligible, we offer a competitive benefits package including:

• Medical, dental, and vision coverage
• Term life insurance
• Paid vacation and holidays*
• 401(k) with Company match
• Associate discount on JCPenney merchandise

*For paid holidays, associates eligible for paid vacation (MTO) receive eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

For paid vacation days and eligibility requirements for other benefits, visit www.catalystbrandsbenefits.com.

About the Company

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate special occasions with style, quality, and value. JCPenney offers fashion, apparel, home, beauty, and jewelry from national and private brands, along with personal services including salon, portrait, and optical. The Company and its 50,000 associates worldwide serve customers through jcp.com and more than 650 stores in the U.S. and Puerto Rico.

Pay

Pay Range: USD $19.00/Hr - USD $23.75/Hr.