Sales Floor Supervisor - Countryside Mall

About the role

The Sales Floor Supervisor is accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution.

Responsibilities

• Directs Customer Service and sales activities in store; resolves customer issues and concerns.
• Holds team accountable for outstanding customer service.
• Actively listens to customer issues to resolve problems.
• Maximizes sales and service by ensuring staff is scheduled appropriately.
• Managers merchandise standards through Put to Fixture, SET, and Visual process execution.
• Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process.
• Promotes company merchandise strategy and identifies local opportunities to drive sales.
• Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store.
• Trains, mentors and coaches all associates at jcp.com.
• Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods.
• Makes sure Ominchannel and reporting metrics are shared and takes action to resolve issues.
• Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
• Trains, develops and cares for associates in the Specialty businesses.
• Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes.
• Identifies sell-through opportunities and remerchandises the selling floor to increase the rate of sale.
• Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.
• Teaches, trains and coaches associates.
• Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions.
• Coaches in the moment, addresses performance issues, and meets established performance standards.

Qualifications

• Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices.
• Encourages others and their self to stretch beyond current capabilities.
• Uses the growth mindset by seeing change as an opportunity to learn and grow.
• Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals.
• Gathers the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Uses fact-based analysis to guide decision