Sales Floor Supervisor - Central Mall

About the Role

As the Sales Floor Supervisor, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards, and execution. You will train and develop associates to execute sales-building programs.

Responsibilities

• Customer Service & Sales: Direct customer service and sales activities in-store; resolve customer issues and concerns. Model and hold the team accountable for outstanding customer service. Actively listen to customer issues to resolve problems. Maximize sales and service by ensuring staff is scheduled appropriately.
• Store Merchandise Standards: Manage merchandise standards through Put to Fixture, SET, and Visual process execution. Maintain high merchandise presentation standards, actively lead the team in planning and execution of all merchandise and visual elements in the store, including pricing and signing. Promote the company merchandise strategy and identify local opportunities to drive sales. Oversee efficient and clean recovery standards for the sales floor and fitting room processes.
• Omnichannel: Train, mentor, and coach all associates on jcp.com processes and transaction procedures related to delivery and return of jcp.com orders. Manage all Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup order processes within prescribed time periods. Monitor and share Omnichannel reporting metrics and take action to resolve issues.
• Specialty Businesses: Drive profitable sales growth in Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for specialty associate training and care/protection plans. Manage the SET processes by planned floor moves and graphics, and monitor the Productivity Standards Program processes. Identify sell-through opportunities and remerchandising of the selling floor to increase the rate of sale. Oversee proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.
• Team Development: Teach, train, and coach associates. Partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Play an active role in the training and development of associates; coach in the moment and address performance issues.
• Performance Standards: Consistently meet established performance standards, including shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Core Competencies

• Embraces a Growth Mindset: Propose and initiate actions on new ideas that improve products, stores, or practices. Listen to ideas and suggestions, apply them when appropriate, and champion new initiatives. Encourage others and yourself to stretch beyond current capabilities. Be a catalyst for change by challenging the status quo and motivating others to make improvements.
• Thinks Critically: Demonstrate business and functional expertise and stay current with developments in the retail industry; apply learning to drive company goals. Gather necessary information to fully understand the scope of problems; apply critical thinking to develop options, identify assumptions, and consider impacts. Use fact-based analysis to guide decision-making.
• Demonstrates Leadership: Create an environment that fosters teamwork, recognizes others' accomplishments, and respects and values differences in the workplace. Set high personal and team performance standards, lead by example, and motivate others to perform at a higher level. Give and be open to constructive performance feedback; hold self and others accountable for performance and actions. Create a culture of development by coaching and teaching others.
• Takes Accountability: Take responsibility for excellent customer experiences and reliably deliver solutions that meet customer needs. Build relationships by showing consideration for the perspectives of others and listening first before drawing conclusions. Develop positive and inclusive relationships across the organization.
• Implements with Excellence: Develop and prioritize short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implement well-organized and efficient project plans, seek feedback, and take needed action. Demonstrate the ability to effectively delegate work and communicate plans and expectations to others.
• Drives Results: Demonstrate a sense of urgency to act decisively and quickly. Establish aggressive goals and take appropriate risks to achieve results. Show confidence when challenged and do the right thing even when it's hard. Strive to achieve excellent results by creating a culture of continuous improvement.

Benefits

If eligible, we offer a competitive benefits package including:

• Medical, dental, and vision insurance
• Term life insurance
• Paid vacation and holidays*
• 401(k) with Company match
• Associate discount on JCPenney merchandise

For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

*For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.

About the Company

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico.

Pay

Pay Range: USD $19.00/Hr - USD $23.75/Hr.