Sales Floor Supervisor

Key Responsibilities

• Manage daily department operations to meet sales goals and performance objectives
• Deliver outstanding customer service to shoppers, donors, and internal teams
• Ensure safe, efficient handling of merchandise and donations in line with established procedures
• Support receiving operations, including assisting on the dock as needed
• Serve as a key-carrying supervisor, responsible for opening/closing the store and cash handling
• Create a meaningful and engaging volunteer experience
• Address performance concerns, including documenting and conducting corrective action when needed
• Accurately complete end-of-day reporting and documentation

Qualifications

• POS experience
• Management & Customer Service experience

Skills And Abilities

• Basic computer and math skills
• Strong verbal and written communication skills

Physical Demands

• Ability to stand for extended periods of time
• Ability to move merchandise throughout the store
• Ability to lift 50 lbs. unassisted, 70 lbs. with assistance
• Ability to work flexible schedule, including evenings, Saturdays, and periodic holidays
• Ability to obtain Forklift Certification and operate a forklift on a regular basis
• Ability to climb steps to Forklift cab