Sales Floor Manager

What You'll Do

• Lead Daily Retail Operations
• Coach and Support Budtenders and Sales Associates
• Manage Staffing Levels, Break Schedules, and Daily Task Assignments
• Maintain a Clean, Organized, and Well-Stocked Sales Floor
• Ensure Operational Checklists, Cleaning Duties, and Closing Procedures Are Completed Accurately

Deliver An Outstanding Guest Experience

• Create a Welcoming Environment Encouraging Customer Loyalty and Repeat Business
• Provide Knowledgeable Cannabis Recommendations Tailored to Each Guest’s Needs
• Lead by Example in Customer Engagement, Upselling, and Sales Performance
• Resolve Customer Concerns Professionally While Maintaining a Positive Experience
• Stay Current on Cannabis Products, Strains, Concentrates, Edibles, Beverages, Vape Products, and Industry Trends

Develop and Lead Your Team

• Train, Mentor, and Develop Budtenders
• Foster a Culture of Accountability, Teamwork, Recognition, and Continuous Improvement
• Conduct Ongoing Coaching and Performance Conversations
• Assist with Hiring, Onboarding, and Training New Team Members
• Support Company Initiatives, Promotions, and Operational Goals

Compliance & Inventory

• Ensure Strict Compliance with All California Cannabis Regulations and Company Policies
• Verify Customer Identification and Eligibility Requirements
• Maintain Accurate Inventory Through Cycle Counts, Restocking, Inventory Documentation, and Audits
• Investigate Inventory Discrepancies and Implement Corrective Actions
• Ensure All Cannabis Products Are Stored, Displayed, and Tracked According to Regulatory Requirements

Communication & Reporting

• Communicate Operational Updates, Staffing Needs, Customer Feedback, and Store Performance to Leadership
• Document Inventory Discrepancies, Cash Variances, Incidents, and Compliance Concerns Promptly
• Complete Administrative Tasks and Reporting Accurately and on Time

What Success Looks Like

• Exceptional Customer Satisfaction
• Strong Sales Performance and Upselling
• Accurate Inventory and Inventory Accountability
• Consistent Compliance with State Regulations
• Clean, Organized, and Fully Stocked Sales Floors
• High Employee Engagement and Retention
• Efficient Daily Operations and Productivity

Required Skills

• Must be 21 years of age or older
• Cannabis Experience
• Experience in Leadership in a High-Volume Retail Sales Environment
• Proven Track Record of Developing Talent

Desired Skills

• Experience Working in a Retail Environment with Inventory Including Some Sort of Regulated Product (e.g., Alcohol, Pharmaceuticals, Perishables, etc.)