Sales Floor Lead (Veterans Memorial)

About the Role

To assist with the day-to-day store operation and sales performance to meet or exceed budget while in compliance with company standards, policies, and procedures. A Sales Floor Lead performs the duties of a supervisor when assigned by the Store Manager or Sales Floor Manager and may act in a supervisory capacity during scheduled work hours.

Responsibilities

• Use the cash register to process sales, accept payments, authorize voids, returns, exchanges, and credits for merchandise.
• Ensure proper rotation of store merchandise and maintain adequate stock on the sales floor.
• Act as a positive role model for employees and trainees in all aspects of professional performance.
• Create a positive public image through a clean store environment, attractive displays, and presentable personnel.
• Maintain safe and hazard-free shopping areas by vacuuming, mopping, dusting, and cleaning bathrooms.
• Observe and enforce personnel and safety policies and procedures, ensuring compliance by Store Floor Associates.
• Perform the job duties of Sales Floor Associates as needed.
• Complete the daily floor check and conduct monthly safety self-inspections.
• Ensure new hires are properly oriented within their first week of employment and document training.
• Assist the Store Manager in controlling the expense-to-revenue ratio monthly and annually.
• Train and mentor Sales Floor Associates and court-appointed community service workers as assigned.
• Assist in supervising, disciplining, and recommending discharge of sales associates to management.
• Monitor and assist in receiving, pricing, and displaying store merchandise.
• Record and balance cash register receipts, make bank deposits, and record store transactions.
• Assist in preparing personnel and payroll records in a timely manner and complete other required paperwork.
• Perform any other job-related duties as requested by management.

Requirements

• High School diploma or GED.
• 6 months of supervisory experience or a minimum of 90 days in the service industry.
• Ability to read, write, and communicate clearly in English.
• Prior work experience in the service industry preferred.
• Must successfully complete Retail training.

Skills and Abilities

• Assist the Store Manager or Production Manager in achieving or exceeding production goals and implement contingency plans if needed.
• Interact professionally and productively with a diverse array of people.
• Market Goodwill and explain its mission to the general public.
• Establish and maintain effective working relationships with store and production personnel while motivating them to perform at their best.
• Work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
• Use repetitive hand movements for tasks such as buttoning, sorting, hanging, and zipping garments.
• Engage in prolonged standing, walking, bending, stooping, and stretching.
• Function in a fast-paced work environment with occasional high-volume periods.

Working Conditions

• Frequent physical exertion and movement in conditioned indoor temperatures, with occasional exposure to outdoor temperatures and weather conditions.
• Alternate work schedule may include working at an attended donation center with no prior notice.