Sales Floor Lead (O'Neal Lane)

About the Role

To assist with the day-to-day store operation and sales performance to meet or exceed budget while in compliance with company standards, policies, and procedures. A Sales Floor Lead performs the duties of a supervisor when assigned by the Store Manager or Sales Floor Manager and may act in a supervisory capacity during scheduled work hours.

Responsibilities

• Use the cash register to make total sales, accept payment, and authorize voids, returns, exchanges, and credits for merchandise.
• Ensure proper rotation of store merchandise.
• Act as a positive role model for employees and trainees in all aspects of professional performance.
• Stock the sales floor adequately and maintain a clean store environment with attractive displays and presentable personnel.
• Maintain safe and appropriate conditions in shopping areas, including cleaning bathrooms, vacuuming, mopping, and dusting.
• Observe personnel and safety policies and ensure compliance by Store Floor Associates.
• Perform the job duties of Sales Floor Associates.
• Attend work on regularly scheduled shifts as assigned by the manager.
• Complete the daily floor check and conduct monthly safety self-inspections.
• Ensure new hires are properly oriented within the first week of employment and document training.
• Assist the store manager in controlling the expense-to-revenue ratio monthly and annually.
• Train and mentor Sales Floor Associates and court-appointed community service workers as assigned.
• Assist in supervising, disciplining, and recommending discharge of sales associates to the Store Manager or Sales Floor Manager.
• Monitor and assist in receiving, pricing, and displaying store merchandise.
• Record and balance cash register receipts, make bank deposits, and record store transactions.
• Assist in preparing personnel and payroll records in a timely manner.
• Complete other required paperwork accurately for day-to-day store operations.
• Perform any other job-related duties as requested by management.

Skills and Abilities

• Assist the Store Manager or Production Manager in achieving or exceeding production goals and implement contingency plans if goals are not met.
• Interact professionally and productively with a diverse array of people.
• Market Goodwill and explain the mission to the general public.
• Establish and maintain effective working relationships with store and production personnel while motivating them to their best performance.
• Work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
• Use repetitive hand movements for tasks such as buttoning, sorting, hanging, and zipping garments.
• Engage in prolonged standing, walking, and frequent bending, stooping, and stretching.
• Function in a fast-paced work environment with occasional periods of high volume.

Requirements

• High School diploma or GED.
• 6 months of supervisory experience or a minimum of 90 days in the service industry.
• Ability to read, write, and communicate clearly in English.
• Prior work experience in the service industry preferred.
• Must successfully complete Retail training.

Working Conditions

• Frequent physical exertion and movement in conditioned indoor temperatures with occasional exposure to outdoor temperatures and weather conditions.
• Alternate work schedule may include working at an attended donation center with no prior notice.