Sales Floor Lead (Burbank)

Responsibilities

• To assist with the day-to-day store operation and sales performance to meet or exceed budget while in compliance with company standards, policies and procedures.
• To use the cash register to make total sales, accept payment; authorize voids, returns, exchanges and credits for merchandise.
• To ensure proper rotation of store merchandise.
• To act as a positive role model for employees and trainees in all aspects of professional performance.
• To stock the sales floor adequately. To create a positive public image of Goodwill through a clean store environment, attractive displays and presentable, personable personnel.
• To maintain safe and appropriate conditions in the shopping areas.
• To keep the store clean and hazard free by vacuuming, mopping and dusting, (including cleaning the bathrooms.)
• To observe personnel and safety policies and procedures. To ensure compliance by Store Floor Associates.
• To be able to perform the job duties of Sales Floor Associates.
• To attend work on the regularly scheduled shifts as assigned by the manager for the week.
• To ensure the floor check is completed daily and to ensure monthly safety self-inspections are conducted.
• To ensure all new hires are properly oriented, using the appropriate manual, within the first week of employment. To document that training occurred.
• To assist the store manager in controlling the expense to revenue ratio monthly and annually.
• To assist in training and mentoring of Sales Floor Associates and court-appointed community service workers, as assigned by the Store Manager or Sales Floor Manager.
• To assist in supervising, disciplining and recommending discharge of sales associates to the Store Manager or Sales Floor Manager.
• To monitor and assist in the receiving, pricing and displaying of store merchandise.
• To record and balance cash register receipts, make bank deposits and record store transactions.
• To assist in the preparation of personnel and payroll records in a timely manner.
• To complete accurately other paperwork required in the day-to-day operation of the store.
• To complete any other job-related duties as requested by management.

Skills and Abilities

• To assist the Store Manager or Production Manager in achieving/exceeding production goals both monthly and annually and to assist in implementing a contingency plan if goals are not being met.
• To interact professionally and productively with a diverse array of people.
• To market Goodwill and explain the mission to the general public.
• To establish and maintain effective working relationships with, and among, store and production personnel while motivating them to their best performance.
• To work a flexible schedule on short notice, including nights and weekends, and occasionally, long hours.
• To use repetitive hand movement when buttoning, sorting, hanging and zipping garments.
• To work in a fast-paced work environment with occasional periods of high volume.
• To read, write and communicate clearly in English.
• To establish and maintain effective working relationships with, and among, store and production personnel while motivating them to their best performance.

Requirements

• A high school diploma or GED and 6 months supervisory experience or a minimum of 90 days in the service industry.
• To be able to read, write and communicate clearly in English.
• Prior work experience in the service industry preferred.
• To successfully complete Retail training.

Working Conditions

• Frequent physical exertion, frequent movement, conditioned indoor temperatures with occasional exposure to outdoor temperatures and weather conditions.
• Alternate work schedule may include working at an attended donation center with no prior notice.