Sales Floor Dept Supervisor - Pro Services-Building Materials

About the role

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.

• Customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales).
• Non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
• Store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).

The Sales Floor Department Supervisor works with leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team to inspire engaging, customer-focused behavior and goal attainment. This role also supervises associates in other departments as needed to meet store demands, requiring broad product knowledge and the ability to engage associates and customers across departments. The associate communicates upward to keep management informed of concerns, issues, praises, and morale.

Individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).

Travel Requirements

This role does not require regular travel; however, occasional travel may be needed for meetings, trainings, or to support neighboring stores/outlets.

Schedule

Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon, and evening availability any day of the week.

Requirements

• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Qualifications

Minimum Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as may be required by law.

Preferred Qualifications

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Pay

Pay Range: $24.00 - $25.95 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

Lowe’s offers exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles.

• Health, Dental, and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services, and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe’s Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards