Sales Floor Dept Supervisor - Pro Services

About the role

As a Sales Floor Department Supervisor, you will deliver quality customer service while maintaining a clean, safe, and well-stocked store. You will lead and enable a team of associates to deliver the best possible customer experience, including coaching, training, delegating, and managing performance. Responsibilities span customer-facing activities, non-customer-facing tasks, and store safety, with occasional responsibilities for opening or closing the store or serving as manager-on-duty (MOD).

Responsibilities

• Provide resources and tools to support associates in delivering the best customer service.
• Assist with down stocking, area recovery, and provide input into merchandising decisions.
• Monitor the use of store power equipment and coach employees on safe behaviors and lifting techniques.
• Lead and enable a team to deliver the best customer experience, including coaching, training, delegating, and managing performance.
• Ensure adequate department coverage and supervise associates across departments as needed.
• Engage in customer-facing activities (e.g., greeting customers, clarifying needs, identifying solutions, closing sales) and non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
• Conduct safety walks, report hazards, and ensure adherence to safety and lifting guidelines.
• Communicate upward to management regarding concerns, issues, praises, and morale.
• Occasionally open or close the store or serve as manager-on-duty (MOD).

Travel Requirements

This role does not require regular travel; however, occasional travel may be needed for meetings, trainings, or to support neighboring stores/outlets.

What We're Looking For

Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on store needs. Requires morning, afternoon, and evening availability any day of the week. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Minimum Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as may be required by law.

Preferred Qualifications

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Pay

$20.70 - $22.35 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Associate Benefits

• Health, Vision, and Dental insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services, and no-cost counseling
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe’s Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards