Jobs · Customer Service · Louisiana

Sales Floor Dept Supervisor - Outside Garden and Lawn

Lowe's Companies, Inc. · Pineville, LA · 1 mo ago
Customer Service$86/hrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must not include boilerplate like EEO, legal, etc. Must preserve all substantive info. We need to parse the posting. Content: "What You Will Do" paragraph: description of responsibilities. Then bullet-like sentences. We need to extract responsibilities: list of duties. Let's extract responsibilities: - Providing resources and tools to support those directly helping customers provide the best service. - Assisting with down stocking and area recovery as well as providing input into merchandising decisions. - Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques. - Leading and enabling a team of associates to deliver the best possible customer experience in the store. - Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. - Customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales). - Non-customer-facing activities (e.g., down stocking, inventory management, area recovery). - Store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions). - Working with leaders to identify approaches and behaviors that best meet sales and service objectives, then communicating those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. - Supervising associates in other departments, as needed, to meet the demands of the store. - Communicating upward to keep management informed of concerns, issues, praises, and morale. - Occasionally opening or closing the store or serving as manager-on-duty (MOD). - Travel: role does not require regular travel; however, may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets. Also "What We're Looking For" includes schedule: Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon and evening availability any day of the week. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. That's schedule and physical requirements. Minimum Qualifications: - High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment. - 1 year of experience in customer service. - 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor). - Experience providing direction or supervision to teams (with or without direct report responsibility). - Experience supporting or participating in the process of training, mentoring and developing associates. - Experience working cross-functionally. - Experience Using Microsoft Office Suite. - Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications: - 3 years of retail customer service experience. - 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor). - Experience in a leadership role with direct report responsibility. - Experience working in the home improvement retail sector. - Experience working in a fast paced, dynamic retail environment. - Experience in key carrying role with manager-on-duty responsibilities. - Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.). About Lowe's: description of company. Benefits: Not directly given; there is a link to benefits page but no specifics. So we should not create Benefits section because no specific content. Pay: "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." That's vague; we should not create Pay section because it's not specific (just says may vary). According to rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting does state schedule specifics (hours, availability). So we can include Schedule section. Pay is not specific; we should omit. Schedule: we have specifics: Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon and evening availability any day of the week. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. We could put schedule details under Schedule section. Responsibilities: we have many. Requirements: maybe Minimum Qualifications. Qualifications: maybe Preferred Qualifications. Skills: maybe Microsoft Office Suite, etc. Could be part of qualifications. But we need to decide sections: About the role (maybe a brief description of role? The posting includes "What You Will Do" which is responsibilities; we could treat that as About the role? Actually "About the role" could be a short summary: The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team... That's in the responsibilities. But we can still have About the role section with a brief paragraph summarizing role (maybe from first paragraph). However we must not repeat job title as heading. It's okay. We need to include sections only when posting has real specific content. So we can have: - About the role: maybe a short paragraph summarizing the role (the first two sentences: "What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:" then bullet list). But that is essentially responsibilities. Might be better to have About the role as a brief overview: "The Sales Floor Department Supervisor leads and enables a team of associates to deliver the best possible customer experience..." That's present. But we need to avoid duplication. However the instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep all details. If we put some details in About the role and also in Responsibilities, we might be duplicating. Better to have sections that partition the content without overlap. For example: - About the role: maybe a short summary (like the first paragraph before bullet list). But that summary is generic; we could keep it. - Responsibilities: the bullet list of duties. - Requirements: Minimum Qualifications. - Qualifications: Preferred Qualifications. - Skills: maybe Microsoft Office Suite, experience with store computer systems, etc. Could be part of qualifications but we can separate. - Schedule: schedule details. We must not include Benefits or Pay. We must not include boilerplate like EEO, legal, etc. So we must cut the equal opportunity employer paragraph and the link to benefits. Also we must cut the "About Lowe’s" company description? That is substantive info about the company; maybe we can include under About the role? But it's about the company, not the role. The instruction says we can include sections like About the role, Responsibilities, etc. There's no section for company overview. However we could include it under About the role? Might be considered not appropriate. But we could drop it as it's not required? The instruction says preserve ALL substantive information. So we need to keep the company description somewhere. Where could we put it? Possibly under About the role? But that's about the role, not company. However we could create a section like "About Lowe’s" but that's not in the allowed headings list. The allowed headings are: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we must fit company description into one of those. Perhaps we can put it under About the role as a brief description of the employer context. That seems acceptable. Thus About the role section will contain: description of Lowe's company (the paragraph about Lowe's Companies, Inc.) plus maybe a brief role overview. But we must not repeat job title as heading. That's fine. Now we need to format with

for each section heading, then content:

for prose,

  • for lists. We need to decide what goes into lists. Responsibilities: many items; we can make a
      with each duty as
    • . Requirements: Minimum Qualifications list; each bullet as
    • . Qualifications: Preferred Qualifications list. Skills: maybe list of skills: Microsoft Office Suite, store computer systems (Project Tool, Genesis, Sterling, M2O, Thin Client), etc. Could also include cross-functional experience, training mentoring, etc. But those are already in qualifications. To avoid duplication, maybe we put skills separate: Microsoft Office Suite, store computer systems, etc. But we need to preserve all info; if we put them only in Skills, we lose them from Qualifications. Better to keep them in Qualifications (Preferred) and maybe also include some in Skills if not duplicated. However we can decide to not have a Skills section if it's redundant. The instruction: "Prefer a few substantive sections over many thin ones." So we could omit Skills if its content is covered elsewhere. But we need to ensure we preserve all substantive info; if we omit Skills, we still have the info in Qualifications (Preferred) maybe includes those skills. Let's see: Preferred Qualifications includes: "Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)". That's a skill. Also Microsoft Office Suite is in Minimum Qualifications. So we can keep those in Qualifications sections. So we can omit Skills section. Thus sections: About the role, Responsibilities, Requirements (Minimum Qualifications), Qualifications (Preferred Qualifications), Schedule. Now we need to write content. About the role: combine the introductory sentences and company description. Intro: "What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:" That's a bit awkward; maybe we rephrase to prose: "Lowe’s associates deliver quality customer service while maintaining a clean, safe, and stocked store. As a Sales Floor Department Supervisor, you will provide resources and tools to support associates, assist with down stocking and area recovery, monitor power equipment use, coach on safety, lead and enable a team to deliver the best customer experience, coach and train associates, delegate tasks, follow up on daily tasks, manage performance, ensure department coverage, handle customer-facing and non-customer-facing activities, conduct safety walks, report hazards, communicate best practices, supervise associates in other departments as needed, communicate upward to management, and occasionally open/close the store or serve as manager-on-duty." That's basically responsibilities. But we already have Responsibilities section. So About the role could be a brief summary: "The Sales Floor Department Supervisor leads and enables a team of associates to deliver the best possible customer experience in the store, overseeing both customer-facing and non-customer-facing activities, ensuring safety, and supporting store operations." Plus company description: "Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need." We must preserve all substantive info; we need to ensure we didn't lose any details from the original. Let's list all substantive info from the posting: - What You Will Do paragraph (first two sentences) and the colon leading to bullet list. - Bullet list items (the responsibilities list) as enumerated in the text. - Travel Requirements sentence. -

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