Sales Floor Dept Supervisor - Outside Garden and Lawn

About the role

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this role involves:

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
• The Sales Floor Department Supervisor is responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
• The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment.
• This role also requires supervising associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments.
• In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).

Responsibilities

The Sales Floor Department Supervisor is responsible for:

• Leading and enabling a team of associates to deliver the best possible customer experience in the store.
• Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
• Providing direction or supervision to teams (with or without direct report responsibility).
• Supporting or participating in the process of training, mentoring and developing associates.
• Working cross-functionally.
• Using Microsoft Office Suite.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Ensuring adequate department coverage.
• Managing performance.
• Delegating tasks.
• Following-up on daily tasks.
• Training associates.
• Supporting or participating in the process of training, mentoring and developing associates.
• Working cross-functionally.
• Using Microsoft Office Suite.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Ensuring adequate department coverage.
• Managing performance.
• Delegating tasks.
• Following-up on daily tasks.
• Training associates.
• Supporting or participating in the process of training, mentoring and developing associates.
• Working cross-functionally.
• Using Microsoft Office Suite.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Ensuring adequate department coverage.
• Managing performance.
• Delegating tasks.
• Following-up on daily tasks.
• Training associates.
• Supporting or participating in the process of training, mentoring and developing associates.
• Working cross-functionally.
• Using Microsoft Office Suite.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Ensuring adequate department coverage.
• Managing performance.
• Delegating tasks.
• Following-up on daily tasks.
• Training associates.
• Supporting or participating in the process of training, mentoring and developing associates.
• Working cross-functionally.
• Using Microsoft Office Suite.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Ensuring adequate department coverage.
• Managing performance.
• Delegating tasks.
• Following-up on daily tasks.
• Training associates.
• Supporting or participating in the process of training, mentoring and developing associates.
• Working cross-functionally.
• Using Microsoft Office Suite.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Ensuring adequate department coverage.
• Managing performance.
• Delegating tasks.
• Following-up on daily tasks.
• Training associates.
• Supporting or participating in the process of training, mentoring and developing associates.
• Working cross-functionally.
• Using Microsoft Office Suite.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Ensuring adequate department coverage.
• Managing performance.
• Delegating tasks.
• Following-up on daily tasks.
• Training associates.
• Supporting or participating in the process of training, mentoring and developing associates.
• Working cross-functionally.
• Using Microsoft Office Suite.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Ensuring adequate department coverage.
• Managing performance.
• Delegating tasks.
• Following-up on daily tasks.
• Training associates.
• Supporting or participating in the process of training, mentoring and developing associates.
• Working cross-functionally.
• Using Microsoft Office Suite.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Ensuring adequate department coverage.
• Managing performance.
• Delegating tasks.
• Following-up on daily tasks.
• Training associates.
• Supporting or participating in the process of training, mentoring and developing associates.
• Working cross-functionally.
• Using Microsoft Office Suite.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Ensuring adequate department coverage.
• Managing performance.
• Delegating tasks.
• Following-up on daily tasks.
• Training associates.
• Supporting or participating in the process of training, mentoring and developing associates.
• Working cross-functionally.
• Using Microsoft Office Suite.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Ensuring adequate department coverage.
• Managing performance.
• Delegating tasks.
• Following-up on daily tasks.
• Training associates.
• Supporting or participating in the process of training, mentoring and developing associates.
• Working cross-functionally.
• Using Microsoft Office Suite.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Ensuring adequate department coverage.
• Managing performance.
• Delegating tasks.
• Following-up on daily tasks.
• Training associates.
• Supporting or participating in the process of training, mentoring and developing associates.
• Working cross-functionally.
• Using Microsoft Office Suite.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Ensuring adequate department coverage.
• Managing performance.
• Delegating tasks.
• Following-up on daily tasks.
• Training associates.
• Supporting or participating in the process of training, mentoring and developing associates.
• Working cross-functionally.
• Using Microsoft Office Suite.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Ensuring adequate department coverage.
• Managing performance.
• Delegating tasks.
• Following-up on daily tasks.
• Training associates.
• Supporting or participating in the process of training, mentoring and developing associates.
• Working cross-functionally.
• Using Microsoft Office Suite.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Ensuring adequate department coverage.
• Managing performance.
• Delegating tasks.
• Following-up on daily tasks.
• Training associates.
• Supporting or participating in the process of training, mentoring and developing associates.
• Working cross-functionally.
• Using Microsoft Office Suite.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Ensuring adequate department coverage.
• Managing performance.
• Delegating tasks.
• Following-up on daily tasks.
• Training associates.
• Supporting or participating in the process of training, mentoring and developing associates.
• Working cross-functionally.
• Using Microsoft Office Suite.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Ensuring adequate department coverage.
• Managing performance.
• Delegating tasks.
• Following-up on daily tasks.
• Training associates.
• Supporting or participating in the process of training, mentoring and developing associates.
• Working cross-functionally.
• Using Microsoft Office Suite.