Jobs · Customer Service · Texas

Sales Floor Dept Supervisor - Outside Garden and Lawn

Lowe's Companies, Inc. · Arlington, TX · 1 mo ago
Customer Service$86/hrFull-time
We need to output HTML fragment with sections: About the role? Actually we need to parse the job posting. We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each heading only if there is real specific content. We must not repeat job title as heading. Remove boilerplate: EEO, legal, etc. Also remove navigation, cookie, application instructions. We need to preserve all substantive information. Let's extract content. The posting: "What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means: Providing resources and tools to support those directly helping customers provide the best service. Assisting with down stocking and area recovery as well as providing input into merchandising decisions. Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques. The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions). The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD). Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets." That's responsibilities. Next: "What We're Looking For Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon and evening availability any day of the week. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance." That's schedule and physical requirements. Next: "Minimum Qualifications What You Need To Succeed High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment. 1 year of experience in customer service. 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor). Experience providing direction or supervision to teams (with or without direct report responsibility). Experience supporting or participating in the process of training, mentoring and developing associates. Experience working cross-functionally. Experience Using Microsoft Office Suite. Ability to obtain sales related licensure or registration as may be required by law." That's qualifications. Next: "Preferred Qualifications 3 years of retail customer service experience. 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor). Experience in a leadership role with direct report responsibility. Experience working in the home improvement retail sector. Experience working in a fast paced, dynamic retail environment. Experience in key carrying role with manager-on-duty responsibilities. Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)." That's also qualifications (preferred). Next: "About Lowe’s Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com." That's about the company, could be "About Lowe's" but we only have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. "About Lowe's" maybe not needed; but we could put under "About the role"? Actually "About the role" is a heading we can use for description of role. The "What You Will Do" is responsibilities. So we could have:

About the role

maybe a brief summary: "All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, ..." But we need to preserve all substantive info; we can put that in a

under About the role. But we also have responsibilities detailed; we could separate: About the role (overview) and Responsibilities (detailed list). However the instruction: "Prefer a few substantive sections over many thin ones." So maybe combine overview and responsibilities into one Responsibilities section? But we have a specific "What You Will Do" which is responsibilities. The "About the role" could be the first paragraph before the colon? The first sentence: "All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need." That's generic to all associates; maybe not needed. But we could still include. Better to follow the headings: About the role (maybe a short paragraph summarizing role), Responsibilities (list), Requirements (maybe minimum qualifications?), Qualifications (preferred?), Skills (maybe Microsoft Office etc.), Benefits (none given), Pay (none given), Schedule (hours, availability, physical ability). We must not create sections if content is not specific. Benefits and Pay: there is no specific pay or benefits info; only a link to benefits page but not details. So we should NOT create Benefits or Pay sections because they'd be filler. Schedule: we have schedule info (hours, availability). So we can create Schedule section. Requirements: maybe we can treat Minimum Qualifications as Requirements. Qualifications: Preferred Qualifications as Qualifications. Skills: maybe Microsoft Office Suite etc. Could be under Skills. But we must not repeat content. Let's decide sections: - About the role: short overview (first paragraph maybe). - Responsibilities: the "What You Will Do" block. - Requirements: Minimum Qualifications block. - Qualifications: Preferred Qualifications block. - Skills: maybe "Experience Using Microsoft Office Suite." plus maybe other skills like "Ability to obtain sales related licensure..." but that's more qualification. Could put under Skills: "Experience Using Microsoft Office Suite." Also maybe "Ability to obtain sales related licensure or registration as may be required by law." That's more qualification. But we can keep under Skills. - Schedule: the "What We're Looking For" block (hours, availability, physical ability, lifting). We must not include boilerplate like EEO, legal, etc. Also remove "About Lowe’s" company description? That's not about the role; but could be considered "About Lowe's" but not in allowed headings. Since we cannot add arbitrary headings, we should either omit it or incorporate into About the role? The instruction: "Prefer a few substantive sections over many thin ones." So we could omit the company description as it's not required for the role? But we must preserve ALL substantive information. The company description is substantive but not about the role; but maybe it's considered boilerplate? It's not EEO/legal; it's company overview. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Company overview is not those; it's substantive. However we don't have a heading for it. Could we put it under About the role? Possibly as part of role description? But it's about the company, not the role. However we could still include it as a paragraph under About the role (maybe as context). The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." It doesn't forbid adding extra content not under headings; we just need to output HTML fragment with headings only for sections we choose. We can have paragraphs outside headings? The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use
  • for any list of duties/requirements/benefits, and

    for prose." It doesn't say we cannot have prose outside headings, but likely they expect each section to have heading and content. However we could include a

    before first heading as intro? Might be okay but safer to include all content under headings. We could treat "About Lowe’s" as part of "About the role" heading, describing the company context. That seems acceptable. Thus:

    About the role

    All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means: ... (the responsibilities? Actually that would duplicate). Better to keep responsibilities separate. Maybe About the role: brief description: "The Sales Floor Department Supervisor leads and enables a team of associates to deliver the best possible customer experience in the store, overseeing customer-facing and non-customer-facing activities, store safety, and cross-department supervision." Then responsibilities list. But we must preserve all substantive info; we can't lose details. So we need to include all details somewhere. Thus we could have:

    About the role

    All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, you will lead and enable a team of associates to deliver the best possible customer experience in the store.

    Then

    Responsibilities

    with a
      list of all duties from the "What You Will Do" section. Then

      Requirements

      with
        list of Minimum Qualifications. Then

        Qualifications

        with
          list of Preferred Qualifications. Then

          Skills

          with
            list of specific skills: Experience Using Microsoft Office Suite, Ability to obtain sales related licensure or registration as may be required by law (maybe), Experience working cross-functionally, etc. But many of those are already in Requirements/Qualifications. To avoid duplication, we should not repeat same bullet points across sections. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." It doesn't forbid duplication but better to avoid redundancy. However we need to map each piece to a section logically. We could treat Minimum Qualifications as Requirements, Preferred Qualifications as Qualifications, and Skills as a subset (like Microsoft Office, cross-functional experience, etc.) but those are already in those lists. Might be okay to have them appear only once. Thus we could have: - About the role: short paragraph (generic + role purpose) - Responsibilities: detailed list - Requirements: Minimum Qualifications list - Qualifications: Preferred Qualifications list - Skills: maybe we

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