Sales Floor Dept Supervisor - Inside Garden

About the role

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Sales Floor Department Supervisor, you will:

• Provide resources and tools to support associates directly helping customers deliver the best service.
• Assist with down stocking, area recovery, and provide input into merchandising decisions.
• Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
• Lead and enable a team of associates to deliver the best possible customer experience, including coaching, training, delegating, following up on daily tasks, managing performance, and ensuring adequate department coverage.
• Handle customer-facing activities (e.g., greeting customers, clarifying needs, identifying solutions, closing sales) and non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
• Ensure store safety by conducting safety walks, reporting hazards, and understanding safety and lifting directions.
• Identify approaches and behaviors that meet sales and service objectives, then communicate best practices to inspire engaging, customer-focused behavior and goal attainment.
• Supervise associates in other departments as needed to meet store demands, requiring broad product knowledge and the ability to engage associates and customers across departments.
• Communicate upward to keep management informed of concerns, issues, praises, and morale.
• Occasionally open or close the store or serve as manager-on-duty (MOD).

Requirements

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as may be required by law.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon, and evening availability any day of the week.

Preferred Qualifications

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need.

Pay

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.