Sales Floor Dept Supervisor - Hardware-Tools

About the Role

As a Sales Floor Department Supervisor, you will lead and enable a team of associates to deliver the best possible customer experience. You will provide resources and tools to support customer-facing associates, assist with down stocking and area recovery, provide input into merchandising decisions, monitor use of store power equipment, and coach employees on safe behaviors and lifting techniques.

Responsibilities

• Coach and train associates, delegate tasks, follow up on daily assignments, manage performance, and ensure adequate department coverage.
• Handle customer-facing activities including greeting customers, clarifying needs, identifying solutions, and closing sales.
• Perform non-customer-facing activities such as down stocking, inventory management, and area recovery.
• Conduct safety walks, report hazards, and ensure understanding of safety and lifting directions.
• Work with leadership to identify best practices for meeting sales and service objectives and communicate these to the team.
• Supervise associates in other departments as needed, requiring broad product knowledge and cross-department engagement.
• Communicate upward to keep management informed of concerns, issues, praises, and morale.
• Occasionally open or close the store or serve as manager-on-duty (MOD).

Schedule

Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon and evening availability any day of the week.

Physical Requirements

Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Minimum Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications

• 3 years of retail customer service experience.
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast paced, dynamic retail environment.
• Experience in key carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Additional Details for Pro Department Supervisor

• 1 year of experience supporting the unique needs of Pro customers.
• 3 years of experience supporting the unique needs of Pro customers (preferred).

Travel

This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets.