Sales Floor Dept Supervisor - Flooring-Decor

All You Will Do

• Provide resources and tools to support associates in providing the best service.
• Assist with down stocking and area recovery, and provide input into merchandising decisions.
• Maintain and monitor the use of store power equipment, and coach employees on safe behaviors and lifting techniques.
• Lead and enable a team of associates to deliver the best possible customer experience in the store.
• Coach and train associates, delegate tasks, follow up on daily tasks, manage performance, and ensure adequate department coverage.
• Engage in customer-facing activities such as greeting customers, clarifying needs, and identifying solutions, as well as non-customer-facing activities like down stocking, inventory management, and area recovery.
• Ensure store safety by conducting safety walks, reporting hazards, and understanding safety and lifting directions.
• Supervise associates in other departments as needed to meet store demands.
• Communicate upward to keep management informed of concerns, issues, praises, and morale.
• Occasionally open or close the store or serve as manager-on-duty (MOD).

What We're Looking For

• A high school diploma or equivalent and 3 years of experience in a retail environment, or 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as may be required by law.

Minimum Qualifications

• High School Diploma or equivalent.
• 3 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.

Preferred Qualifications

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast-paced, dynamic retail environment.
• Experience in key carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Pay Range

Pay Range: $25.20 - $27.25 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.