Sales Floor Dept Supervisor - Flooring-Decor

About the role

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Responsibilities include:

• Customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales).
• Non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
• Store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).

The Sales Floor Department Supervisor works with leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team. This role also requires supervising associates in other departments as needed, requiring broad product knowledge and the ability to engage associates and customers across departments. The associate must communicate upward to keep management informed of concerns, issues, praises, and morale.

Individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).

Travel Requirements

This role does not require regular travel; however, occasional travel may be needed for meetings, trainings, or to support neighboring stores/outlets.

Schedule

• Hourly Full Time: Generally scheduled 39 to 40 hours per week; more hours may be required based on store needs.
• Requires morning, afternoon, and evening availability any day of the week.

Requirements

• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Qualifications

Minimum Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as may be required by law.

Preferred Qualifications

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports communities through programs focused on creating safe, affordable housing, improving community spaces, developing the next generation of skilled trade experts, and providing disaster relief.

Pay

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.