Sales Floor Dept Supervisor - Appliances-Cabinets-Millwork
Responsibilities
- Provide resources and tools to support associates delivering the best customer service.
- Assist with down‑stocking and area recovery, and contribute input to merchandising decisions.
- Monitor use of store power equipment and coach employees on safe behaviors and proper lifting techniques.
- Lead and enable a team of associates to deliver an excellent customer experience through coaching, training, delegating, follow‑up, performance management, and ensuring adequate department coverage.
- Perform customer‑facing activities such as greeting customers, clarifying needs, identifying solutions, and closing sales.
- Handle non‑customer‑facing duties including down‑stocking, inventory management, and area recovery.
- Conduct store safety activities: safety walks, hazard reporting, and adherence to safety and lifting directions.
- Communicate upward to keep management informed of concerns, issues, praises, and morale.
- Occasionally open or close the store and serve as manager‑on‑duty (MOD) as needed.
- Supervise associates in other departments when required to meet store demands, leveraging broad product knowledge across departments.
Qualifications
Minimum Qualifications
- High School Diploma or equivalent and 3 years retail experience, or 5 years retail experience.
- 1 year customer‑service experience.
- 1 year experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
- Experience providing direction or supervision to teams (with or without direct‑report responsibility).
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross‑functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales‑related licensure or registration as required by law.
Preferred Qualifications
- 3 years retail customer‑service experience.
- 3 years experience supporting the unique needs of Pro customers.
- Leadership experience with direct‑report responsibility.
- Experience in the home‑improvement retail sector.
- Experience in a fast‑paced, dynamic retail environment.
- Key‑carrying role experience with manager‑on‑duty responsibilities.
- Experience using store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).
Schedule
Hourly Full‑Time position, generally scheduled 39–40 hours per week; additional hours may be required based on store needs. Requires morning, afternoon, and evening availability any day of the week.
Pay
Pay range: $20.70 – $21.55 per hour. Starting rate may vary based on position, location, education, training, and experience.
Benefits
- Health, Dental, and Vision insurance
- Life and Disability insurance
- Paid time off (vacation, holidays, sick, volunteer) based on role, tenure, and locality
- Flexible Spending Accounts and Health Savings Accounts
- 401(k) retirement plan with company match
- Employee Assistance Program with concierge, work/life services, and no‑cost counseling
- Education support programs, including tuition assistance and trade‑skills scholarships
- Business Travel Accident insurance
- Maternity and Parental leave
- Adoption assistance
- Lowe’s Associate Discount and broader discount platform
- Annual bonuses
- Eligibility for Lowe’s Employee Stock Purchase Plan, deferred compensation plan, and grant awards
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a Fortune 100 home‑improvement company with FY 2025 sales exceeding $86 billion. The company employs roughly 300,000 associates and operates over 1,750 stores, 540 branches, and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports communities through safe, affordable housing initiatives, community‑space improvements, skilled‑trade training programs, and disaster‑relief efforts. For more information, visit Lowes.com.