Sales Floor Associate PT - Santa Anita

About Rebag

Rebag is the ultimate destination for buying and selling the most coveted designer handbags and accessories, reimagining the role of luxury in the secondary market. With a unique business model that prioritizes the seller, offers upfront payment, and ensures a smooth resale experience, Rebag provides endless access to luxury. The company serves a rapidly growing segment of consumers exploring sustainable and affordable luxury ownership, operating online and in stores across Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a Harvard Business School team and backed by prestigious venture capital investors, Rebag has raised over $100 million in funding and was named one of Fast Company’s Most Innovative Companies in 2020. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, and TechCrunch.

About the Role

As a Customer Experience Specialist at Rebag, you will deliver a memorable, educational, and immersive experience to clients while serving as a brand ambassador for Rebag's C.L.A.I.R. technology suite. You will support customers from their first interaction, helping them explore the value of their pre-loved luxury items and creating an innovative in-store experience that aligns with Rebag’s mission to be a best-in-class luxury resale business.

Responsibilities

• Engage clients warmly, promptly, and personally to ensure they feel welcome and initiate meaningful conversations.
• Understand guests' backgrounds, motivations for visiting Rebag, and their passion for luxury items to create a comprehensive customer profile.
• Educate and excite guests by answering questions and tailoring the experience to their interests and ownership of luxury goods.
• Build familiarity, comfort, and trust by collecting customer contact information and scheduling appointments for those interested in selling or purchasing luxury items.
• Provide the highest level of customer service to all current and future clients.
• Follow up with customers through Rebag’s CRM platform to build rapport and maintain relationships.
• Consult on the current market value of items using Rebag’s Clair Technology Suite.
• Consistently work toward achieving monthly sales targets.

Requirements

• Customer-minded individual who engages with professionalism, power, pleasure, and performance.
• Bilingual or multilingual preferred.
• Relatable and conversational, comfortable engaging with new people.
• Passion for fashion and sustainability.
• Tech-savvy with an interest in learning and mastering Rebag’s tools and services.
• Ability to stay updated on resale industry trends and incentives.
• Reliable team player with a self-starter attitude and a willingness to embrace new challenges.
• Ambitious and goal-driven, striving for best-in-class performance in all tasks.
• Able to present insights on the industry and what makes Rebag a leader in the space.
• Comfortable standing and engaging with clients on the sales floor for extended periods.
• Availability to work weekends and evenings.
• Ability to lift boxes and items as needed for business operations.
• Legal right to work in the United States.