Sales Floor Assistant - Fayette Mall

Primary Responsibilities

• Models and holds team accountable for delivering outstanding customer service.
• Actively listens to customer issues to resolve problems.
• Demonstrates WORTH behaviors consistently.
• PARTNERS WITH OTHER TEAM MEMBERS WHEN ADDITIONAL SUPPORT IS NEEDED.
• Door to Floor / Restock / RFID & Inventory:
• Works with Merchandise Supervisor to plan upcoming merchandise placement plans.
• Contributes to merchandise receipt and reverse logistics processes.
• Aids in inventory processes such as cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.
• Aids in the Shoe on Display restocking process, including mismates and stockroom organization.
• Aids in the restock program to identify replenishment opportunities.
• SET / Visual / Environment:
• Aids in the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance.
• Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment.
• Aids in the execution of visual elements to support merchandising statements.
• Responsible for stockroom maintenance.
• Omnichannel (SVG 2-3 only):
• Aids in the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed.
• Aids in Buy Online Pick Up In Store and Ship from Store processes as needed.
• General Operations:
• Aids in Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities.
• Aids in the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink.
• Participates in annual inventory processes.
• Performance Standards:
• SUPPORTS COMPANY SHRINK AND SAFETY INITIATIVES.
• CONSISTENTLY MEETS ESTABLISHED PERFORMANCE STANDARDS FOR THE ROLE, INCLUDING (BUT NOT LIMITED TO) PRODUCT AND SERVICE SALES, CUSTOMER SERVICE, PROFIT, PRODUCTIVITY, AND ATTENDANCE.

Core Competencies & Accomplishments

• Results - SOLVE PROBLEMS AND MAKE SMART DECISIONS THAT DRIVE SALES, PROFIT OR CUSTOMER SERVICE; EXECUTE YOUR WORK EFFICIENTLY AND EFFECTIVELY; INSPIRE STRONG PERFORMANCE IN YOURSELF AND OTHERS.
• Ownership - PROVIDE GREAT CUSTOMER SERVICE; COOPERATE AND BUILD POSITIVE, INCLUSIVE AND RESPECTFUL RELATIONSHIPS; TAKE ACCOUNTABILITY FOR YOUR ACTIONS AND OUTCOMES.
• Intensity - PROACTIVELY FIND WAYS TO IMPROVE THE CUSTOMER EXPERIENCE; SHOW THE CONFIDENCE AND COURAGE TO DO WHAT'S RIGHT; TAKE ACTION WITH ENERGY AND URGENCY.

What You Get

• If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match.
• All associates are eligible for an associate discount on JCPenney merchandise.
• For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.
• All store hourly associates scheduled to work on a designated holiday will receive additional compensation.
• *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

About JCPenney

• JCPenney is the shopping destination for diverse, working American families.
• With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value.
• The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico.
• In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
• Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.

Pay Range

USD $13.50/Hr -USD $16.88/Hr.