Sales Floor Assistant - Cottonwood Mall

Primary Responsibilities

• Models and holds team accountable for delivering outstanding customer service.
• Actively listens to customer issues to resolve problems.
• Demonstrates WORTH behaviors consistently.
• PARTNERS WITH OTHER TEAM MEMBERS WHEN ADDITIONAL SUPPORT IS NEEDED.
• Door to Floor / Restock / RFID & Inventory
• Works with Merchandise Supervisor to plan upcoming merchandise placement plans.
• Contributes to merchandise receipt and reverse logistics processes.
• Aids in the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.).
• Aids in the Shoe on Display restocking process, including mismates and stockroom organization.
• Aids in the restock program to identify replenishment opportunities.
• SET / Visual / Environment
• Aids in the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance.
• Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment.
• Aids in the execution of visual elements to support merchandising statements.
• RESPONSIBLE FOR STOCKROOM MAINTENANCE.
• Omnichannel (SVG 2-3 only)
• Aids in the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed.
• Aids in Buy Online Pick Up In Store and Ship from Store processes as needed.
• General Operations
• Aids in Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities.
• Aids in the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink.
• Performance Standards
• SUPPORTS COMPANY SHRINK AND SAFETY INITIATIVES.
• CONSISTENTLY MEETS ESTABLISHED PERFORMANCE STANDARDS FOR THE ROLE, INCLUDING (BUT NOT LIMITED TO) PRODUCT AND SERVICE SALES, CUSTOMER SERVICE, PROFIT, PRODUCTIVITY, AND ATTENDANCE.

Core Competencies & Accomplishments

• RESULTS - SOLVE PROBLEMS AND MAKE SMART DECISIONS THAT DRIVE SALES, PROFIT OR CUSTOMER SERVICE; EXECUTE YOUR WORK EFFICIENTLY AND EFFECTIVELY; INSPIRE STRONG PERFORMANCE IN YOURSELF AND OTHERS.
• OWNERSHIP - PROVIDE GREAT CUSTOMER SERVICE; COOPERATE AND BUILD POSITIVE, INCLUSIVE AND RESPECTFUL RELATIONSHIPS; TAKE ACCOUNTABILITY FOR YOUR ACTIONS AND OUTCOMES.
• INTENSITY - PROACTIVELY FIND WAYS TO IMPROVE THE CUSTOMER EXPERIENCE; SHOW THE CONFIDENCE AND COURAGE TO DO WHAT'S RIGHT; TAKE ACTION WITH ENERGY AND URGENCY.

About the Role

The Sales Floor Assistant is accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs.

Requirements

To succeed in this role, candidates should possess the following:

• High school diploma or equivalent.
• Experience in retail or related field preferred.
• Ability to work flexible hours including weekends and evenings.
• Strong communication and interpersonal skills.
• Ability to lift up to 50 pounds.

Qualifications

Must be able to pass a background check and drug test.

Skills

Knowledge of retail operations, customer service, and inventory management is required. Proficiency in Microsoft Office applications is preferred.

Benefits

All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

Pay

Pay Range: USD $13.50/Hr - USD $16.88/Hr.