Sales Experience Team Inside Sales Associate

About the role

Empire Today is looking for a Sales Experience Team Inside Sales Associate to join our Customer Engagement team. This role combines sales techniques, persuasive communication, and customer engagement to drive revenue by converting all customer leads into scheduled sales appointments.

Responsibilities

• Handle inbound calls from prospective customers and make outbound calls to prospective and existing customers to generate sales opportunities.
• Build rapport and establish interest in the products and services we offer.
• Identify and address any objections or concerns.
• Present updated offers, promotions, and scheduling options to encourage commitment.
• Maintain detailed records of customer interactions, outcomes, and follow-up actions in CRM systems.
• Collaborate with sales and customer service teams to ensure seamless customer experience.
• Meet and exceed performance goals related to conversion rates, outreach volume, and customer satisfaction.
• Provide feedback to leadership on common objections and potential improvements to the quoting process.
• Participate in ongoing training to enhance product knowledge and sales techniques.

Requirements

• High school diploma or equivalent.
• Previous experience in sales, customer service, or call center environment preferred.
• Must have and/or be able to acquire reliable internet.
• Must have access to a mobile device/tablet for multi-factor authentication.
• Proficiency in CRM systems and Microsoft Office Suite.

Benefits

• Health Insurance: Choose from a variety of medical, dental, and vision plans, including prescription drug coverage, flexible spending accounts, life insurance, and telehealth.
• Wellness Program: Access to resources to help you live well, including fitness programs, health screenings, nutritional counseling, and preventative healthcare.
• Paid Time Off & Holiday Pay: Employees enjoy paid time off and floating holidays, with PTO growing with years of service.
• Perks: Access best-in-market pricing and group discounts on insurance bundles, mortgages, pet insurance, and more through Perks at Work.
• Learning & Development: Investment in your success through thousands of learning courses, interactive workshops, leadership academies, and university partnerships.

Benefits are exclusively available to full-time employees.

Pay

$11.50/hour plus bonus

Why Empire Today?

• We empower our employees to strive for their unique goals within an inclusive company with unlimited growth opportunities.
• We take care of our people, investing in you from day one.
• We have an unmatched company culture, having won multiple awards for employee and customer satisfaction.
• You’ll enjoy the stability and pride of being part of one of the nation’s most recognizable brands.