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Sales Executive-Industrial Water Treatment

Buckman · NAMER · 3 wk ago
RemoteRemoteBusiness DevelopmentFull-time

Description

Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA. The Sales Executive role focuses on driving profitable new business growth, ensuring customer retention, and strengthening relationships within assigned accounts.

Key Outcomes/Responsibilities

  • Drive year-over-year revenue growth through prospecting and closing new water applications & customers.

  • Identify and upsell within existing and new customers.

  • Prevent attrition and actively maintain relationships to support long-term retention.

  • Report sales pipeline in Dynamics and chemical forecasts using Connected Planning (Ackumen) and manage all opportunities in Dynamics.

Profitability Optimization

  • Optimize product mix aligned with customer needs and profitability goals.

  • Execute timely and strategic price adjustments (minimum annually).

  • Substitute or rationalize products to improve cost-efficiency and profitability.

Account Retention and Relationship Management

  • Maintain retention rate across assigned accounts, proactively addressing potential attrition risks.

  • Conduct regular strategic reviews with key stakeholders to ensure alignment and satisfaction.

  • Lead business reviews with customers to assess value delivered and identify opportunities.

Strategic Account Ownership

  • Act as the single point of contact for customer accounts.

  • Conduct regular strategic and business reviews with key stakeholders.

  • Build multi-level relationships across customer functions (operations, purchasing, etc.).

  • Resolve issues promptly and proactively manage account satisfaction.

Financial & Operational Accountability (P&L, MPC, AR)

  • Meet or exceed sales, GP%, and MPC (USD) budgets for the assigned area.

  • Suggest and manage customer credit limits and oversee receivables.

  • Ensure overdue receivables >30 days are resolved promptly.

  • Manage costs in line with account profitability and resource allocation plans.

  • Ensure alignment with contractual obligations.

Internal Collaboration

  • Partner with customer service, planning, lab, R&D, and supply chain to align on goals.

  • Collaborate with field service teams to ensure high service standards without owning daily execution.

  • Align internally to support commercial strategies and customer needs.

Application Reliability & Service Oversight

  • Monitor application results and conduct tests for optimal performance.

  • Troubleshoot and resolve process issues quickly.

  • Write and maintain accurate service reports.

  • Maintain and manage customer equipment to ensure uptime and reliability.

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