Sales Engineering Manager

Vapi Overview

Vapi is a platform for deploying voice agents that can listen, adapt, and resolve issues in minutes. It serves customers including Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and many others, from YC startups to Fortune 500 companies. Vapi recently secured a $50M Series B funding round.

Why We’re Hiring

This role is crucial for Vapi's expansion into the enterprise market. The company is looking to hire a Solutions Architect to build and manage the function, ensuring high-quality deals and efficient technical evaluations. The ideal candidate will be responsible for hiring, setting standards, and coaching the team.

Responsibilities

• Learn the product from the inside and build an agent yourself
• Wire up a telephony integration and sit in on live enterprise deals
• Meet every Sales Engineer (SE), Account Executive (AE), and the founders
• Map current deal coverage and identify areas where evaluations stall
• Own the hiring plan and close candidates
• Define standards for discovery, demos, and POC scoping
• Stay hands-on in the two or three largest opportunities as a player-coach
• Manage capacity and deal assignment
• Review POCs before they ship and coach the team on live calls
• Build the reusable artifact library: reference architectures, integration patterns, and objection responses
• Own the numbers that matter, like technical win rate and time to go-live, and feed product gaps back to engineering with data

About the Candidate

The ideal candidate has 6+ years in a technical customer-facing role and 2+ years managing Sales Engineers or Solutions Architects. They must be able to hire effectively, distinguish between polished demos and strong engineers, and still write code. Experience with voice, telephony, or contact center infrastructure is preferred. The candidate should be comfortable in both technical and executive settings and be energized by technical sales.

How We Work

• Build something worthy of love: Craft matters
• Commit and follow through: We finish what we start and build trust by being reliable
• Why not today?: We value urgency and momentum
• Seek raw input: Go directly to customers, data, and teammates
• It’s our problem: Operate as one team, sharing credit and supporting each other
• Be direct and kind: Give feedback clearly, respectfully, and without delay

What We Offer

• Real stake: Competitive salary and excellent equity ownership
• Comprehensive health coverage: Medical, dental, and vision plans
• Team love: Hang out together and have quarterly off-sites
• Flexible time off: Take what you need
• More: Catered meals, transportation, gym, and a $10k annual L&D budget