Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos (Salt Lake City, UT) [JOL-SLE-UT-090126]

Jolly is a Silicon Valley-based software company with more than 40,000 customers and millions of users, including many Fortune 500 companies and world-renowned organizations. We offer various SaaS platforms hosted in the cloud and several mobile apps that work with these platforms. This is an on-site role based in Salt Lake City, UT, with remote work-from-home flexibility.

Responsibilities

• Give product demos for sales, product training, and initial setup
• Handle inbound technical support calls and emails
• Answer product-related technical questions
• Fill out RFI / RFP when needed
• File tickets as you discover issues with the products
• Communicate effectively with customers via email, phone, and video calls

Requirements

• Exceptional presentation skills
• Understand customer needs and present solutions that best solve their problems
• Customer-driven with an adaptable and versatile approach to troubleshooting
• History of consistently meeting (and often exceeding) goals and expectations
• 4+ years of experience in supporting SaaS products
• Excellent communication and video presentation (Zoom) skills
• Strong foundation in OS and Database/Server technology (Windows, Windows Mobile, MS SQL, Oracle, LDAP)
• Strong references from previous managers/supervisors

Benefits

• Retirement fund contribution
• Paid vacation

Pay

$60,000 - $150,000 per year