Jobs · Customer Service · Arizona

Sales Engineer - Phoenix, AZ

Festo USA · Phoenix, AZ · 1 wk ago
HybridCustomer Service$100k–$117k/yrFull-time

About the role

Festo Corporation is a leading supplier of automation technology and industrial training. Founded in 1925, we are a family-owned company committed to factory automation, education, and environmental sustainability.

Responsibilities

  • Identifies and targets potential customers, services and maintains existing customers and improves customer relations in order to increase market penetration.
  • Establishes professional customer relationships with appropriate customer personnel (purchasing, engineering, manufacturing, quality assurance, management, or other key personnel) and develops new accounts, maintains and increases current customer base.
  • Secures orders from existing and potential customers by means of visiting the customer facility and/or contacting by phone.
  • Follows up on quotations submitted to customers.
  • Establishes, maintains and transmits local customer data on any Sales Force Assistance System which may be in place.
  • Develops in conjunction with management sales strategies to sell applicable product lines and services and implements such in order to achieve predetermined annual sales target.
  • Analyzes and identifies customer requirements and provides solutions through the application of Festo's products and services.
  • Prepares and presents sales presentations to all relevant customer personnel and management.
  • Generates, submits and follows up on proposals and quotations presented to customers.
  • Generates and maintains correspondence with prospects and customers.
  • VISITS customer facilities, maintains contact and consults in order to secure sales to existing and potential customers.
  • Provides sales forecasts of assigned territory to management, as needed.
  • Performs after sale follow-up and contact to ensure that products are performing according to specifications.
  • Assists customers in resolving problems pertaining to product, service, deliveries and billing.
  • Attends relevant trade shows to prospect for sales leads and applications.
  • Participates in trade show exhibitions as directed by management by attending to potential and existing customers inquiries.
  • Generates and submits applicable reports to management within predetermined deadlines.
  • Analyzes and researches pertinent information in order to respond to Customer inquiries regarding product features and performance, product application, product substitution and special application requests.
  • Provide technical support to troubleshoot moderately complex problems and system failures.
  • Recommends replacement of components.
  • Will be working with distributors on an ongoing basis as assigned.
  • Travel within territory required.
  • Other tasks and responsibilities may be assigned as required.

Core dimensions

  • Experience in engineering/Outside or Inside Sales environment.
  • Courses in fluid power particularly pneumatics preferred
  • Process automation

Experience / Education Preferred

  • Bachelor's degree or Technical equivalent
  • 2 - 4 years experience in engineering/Outside or Inside Sales environment or equivalent combination of education and experience.
  • Courses in fluid power particularly pneumatics preferred
  • Experience in Process automation
  • Excellent oral & written communication skills.
  • Self Motivated, self starter and well organized.
  • May work in Regional office as needed.
  • Knowledge of market/industry segments
  • Fluent language skills in English.
  • Skills in MS-Office required.

Pay

The annual base pay range for this role is between $100,000 - $117,000.

Benefits

Festo Corporation offers a robust benefits package, which is designed to help employees and their dependents stay healthy, feel secure and maintain a work/life balance. This is just one way we strive to provide employees with a rewarding workplace. As an effort to keep pace with healthcare trends, Festo Corporation is committed to providing a comprehensive benefits package to its employees which includes...

Medical, Dental, Vision, Flexible Spending Programs, Short-term and Long-term disability, 401k, Pet Insurance, Paid Holidays, Paid time off, Educational assistance and many more.

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