Sales Engineer (Customer Success)

About the role

Sales Engineers help qualify and close opportunities with customers and partners. They provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). They have a voice with the product team to help prioritize features based on customer, competitor, and partner input. Additionally, they work with various teams to resolve customer concerns, escalate bug issues, and serve as an ambassador for our brand.

Responsibilities

• Partner with the sales team to articulate the overall Datadog value proposition, vision, and strategy to customers
• Continually learn new technology to build competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations with potential clients
• Have a direct line of communication with the product team to collaborate on feature requests
• Help clients onboard the product and assist when they run into roadblocks
• Think creatively about a wide variety of technical challenges during the pre-sales life cycle

Requirements

• At least one year of experience in a technical sales and/or post-sales role
• A working knowledge of modern web development, DevOps monitoring, and cloud architecture/technologies
• Strong written and oral communication skills
• Comfortable and confident in delivering technical presentations/demos
• Ability to sit up to 4 hours and travel up to 15% of the time

Qualifications

• Enjoys a hybrid office culture and spending time in-person at our Boston office
• Curious, eager to learn, and persistent in solving problems

Skills

• Technical sales and/or post-sales experience
• Knowledge of modern web development, DevOps monitoring, and cloud architecture/technologies
• Effective communication skills
• Ability to deliver technical presentations/demos

Benefits

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Pay

Competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.

Schedule

Hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.