Sales Engineer

About the role

The Sales Engineer is the technical subject matter expert (SME) supporting an Enterprise Account team with a focus on Ethernet Services, Dedicated Internet Access (DIA), and Private Networking Solutions. This role will also support Voice solutions, including Digital Trunking, Hosted Voice, Unified Communications (UC), and SD-WAN.

Responsibilities

• Responsible for working with an Account Team (Account Executives, Sales Directors, etc.) to engage with customers and provide cost-effective solutions.
• The Sales Engineer will provide technical sales support for Astound’s Enterprise product suite of services.
• Act as a technical expert in the presales process and provide experienced support to the customer’s technical team to bridge the need of Astound’s products and services.
• Works as part of the presales account team to market and sell Astound’s line of services including BCI, DIA, Voice, SD-WAN, Ethernet, and other Enterprise services.
• Attend customer meetings in person and via the phone/web.
• Affords technical support and assistance to representatives and customers with selecting the best Astound products and services to meet their needs.
• Prepares technical proposals and presentations in conjunction with Sales Executives, which may include preparation of network topologies, network drawings, technical specifications, and assisting with the development of pricing requests.
• Builds relationships with customers serving as the technical liaison from pre-sales to post-sales.

Requirements

• Education: Bachelor's degree (B.A. or B.S.) from four-year College or University; or equivalent training, education and experience.
• Certification supporting Astound’s product and/or services (Cisco, Ciena, AWS, Microsoft, Adva, etc.) is desired.
• Experience: Minimum 3-5 years’ experience supporting telecommunications services to Enterprise accounts or a combination with Enterprise IT experience.
• Must have a proven track record of building, executing technical solutions and sales strategies to penetrate, close, and manage Enterprise accounts.

Qualifications

• Strong Computer Skills – including working knowledge of MS Office products, Google GSuite, Visio, databases and mapping software such as NI2, ArcGIS and Google Earth.
• Experience with CRM tools (Sugar, SalesForce).
• Attention to detail with good organizational capabilities.
• Ability to prioritize with good time management skills.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends variable schedule(s) and overtime as necessary.
• Consistent exercise of independent judgment and discretion in matters of significance.