Sales Engineer

Vapi Overview

Vapi is a platform for deploying voice agents that can listen, adapt, and resolve issues in minutes. It has been used by over 1 billion calls, with 1 million developers and 10x enterprise ARR growth. Recent funding includes a $50M Series B led by Peak XV Partners, with investments from Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and previous backers. Total raised: $72M.

Why We’re Hiring

This role is for a Solutions Architect to shape how Vapi sells, demos, documents, and brings enterprise customers live. The customer focus is on understanding how Vapi fits into real production workflows like IVR replacement, outbound dialing, agent-assisted support, and appointment scheduling.

Responsibilities

• 30 Day: Learn Vapi’s product, customer use cases, sales motion, and common technical objections. Shadow enterprise calls, understand Vapi’s voice-agent architecture, and start building fluency across telephony, LLM orchestration, integrations, and contact center workflows.
• 60 Day: Own technical discovery and demos for active enterprise deals. Partner closely with Account Executives on account strategy, build customer-specific demos, help design Proof of Concepts (POCs), and answer technical questions clearly and honestly.
• 90 Day: Lead the technical side of enterprise deals from first call through close and go-live. Create reusable artifacts for the team, document integration patterns and common objections, and feed repeated product gaps back to engineering and product.

Qualifications

• 4+ years in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar.
• Can write code well enough to build a working integration, read an API response, and debug issues without immediately pulling in an engineer.
• Experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
• Comfortable speaking with both engineers and executives, adjusting the level of detail without dumbing things down.
• Energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live.

About the Team

• Generational impact: Build the human interface for every business.
• Ownership culture: 70% of the company are previous founders.
• Tier-1 Investors: YC, KP seed, Bessemer Series A.

What We Offer

• Real stake: Competitive salary and excellent equity ownership.
• Comprehensive health coverage: medical, dental, and vision plans.
• Team love: Hangouts, quarterly off-sites, catered meals, transportation, gym, and a $10k annual L&D budget.