Sales Engineer

About the role

As a Sales Engineer at Qu, you are the technical authority and trusted advisor on our most strategic, multi-unit restaurant deals. You partner with Account Executives to lead thorough, problem-led discovery, then translate complex enterprise requirements into narrative, outcome-driven demonstrations of Qu's unified commerce platform. You guide prospects through multi-stakeholder evaluations — from first discovery call through RFP, security review, and integration planning — surfacing risks early and ensuring that what we sell is accurate, deliverable, and handed off cleanly to the teams who bring it to life.

Responsibilities

• Technical discovery & qualification. Lead deep, problem-led discovery with enterprise prospects — uncovering real operational pain across multi-location brands and writing clear problem statements that qualify fit before you ever build a demo.
• Solution demo & evaluation. Design and deliver narrative, tailored demonstrations built around customer outcomes — not feature tours — and shepherd the technical evaluation through to a confident decision.
• Techical decision-criteria alignment. Establish and continually align on the technical decision criteria and exit criteria that the deal will be judged against, so there are no surprises late in the cycle.
• Tech risk identification. Proactively surface integration, security, and operational risks — and call them out before close rather than letting them resurface during implementation.
• Accuracy of what is sold. Protect the integrity of every deal by ensuring what is promised is what can be delivered, in close coordination with Product and Implementation.
• Graceful handoff to implementation. Transition closed accounts cleanly, with full context and transparent risk notes, and stay engaged through kickoff so momentum is never lost.

Requirements

• 3–5 years in a Sales Engineer or Solutions Engineer role, preferably in restaurant, hospitality, or retail technology.
• Relevant professional technical experience or a Bachelor's degree in Computer Science, Information Technology, or a related field.
• Comfort with APIs, integrations, and connecting platforms within a broader technology stack; experience supporting RFPs, security reviews, or formal procurement is a strong plus.
• Hands-on experience with POS systems, restaurant technology, or related software is highly desirable.
• A demonstrated bias toward earlier, deeper discovery and the ability to build demos that tell an outcome-driven story for both technical and executive audiences.
• Proven ability to understand customer needs, explain complex technical concepts in plain language, and present credibly across a multi-stakeholder buying committee.
• Strong analytical skills, the ability to quickly understand technical environments and make recommendations, and a bias toward action.
• The ability to collaborate across sales, product, implementation, and customer success — including the judgment to offer constructive pushback when it leads to a better outcome.

Qualifications

• Willingness to travel ~30%, as needed, to meet with clients or attend industry events.