Sales Engineer

The Role

The Sales Engineer will be the owner of technical discussions and designs for new business sales engagements. This role is a growth opportunity, where your aptitude and desire for success will be more important than fulfilling all our requirements from day one.

Responsibilities

• Provide technical sales support to the sales, operations and other internal teams, and channel partners.
• Ensure client requirements are met by providing (with guidance from others) a High Level Design, and overseeing the handover from sales to project delivery.
• Own the Statement of Work for non-standard deals, ensuring it aligns with the proposed solution.
• Ensure that technical aspects of the sales process are covered prior to contract engagement.
• Prepare and present demonstrations to prospective clients that cover both commercial and technical elements.
• Support the Sales team in completing technical input for proposal and tender submissions.
• Keep up to date with advances in the customer experience/call center and card payments industries.
• When required, own and build POC scenarios using the PCI Pal platform for specific partner/enterprise requirements when necessary.

Requirements

We are looking for someone who:

• Ideally has basic experience working in SaaS solutions.
• If not, has worked in business communications (inc. contact centre), fintech and payments, and cyber security environments this would be advantageous.
• Is an excellent communicator with a passion for learning, able to gain knowledge quickly in a fast-moving marketplace and share this with audiences.
• Has a natural entrepreneurial drive and is highly motivated – keen to make a difference and a commitment to excellence in everything they do.
• Able to learn new technical skills quickly, and have a desire to grow within a role.
• Has any experience in contact centre or unified communications environments and applications: connectivity (for example, SIP trunking), integrations (using web services), and desktop applications like CRM and ERP (e.g. Salesforce, Oracle, SAP, etc).
• Has experience with B2B software sales and projects both directly and through business partners (resellers and referral partners).
• Has good written communication skills, and can produce documentation in a clear and concise manner.
• Is self-motivated, passionate, and determined, with a desire to overachieve.
• Has conversational AI experience and is comfortable working with AI companies to quickly build and test integrations.

Qualifications

We are looking for someone who:

• Has a degree in Computer Science, Telecommunications, Engineering, or a related field.
• Has at least 3 years of experience in a similar role, preferably in the SaaS or telecommunications industry.
• Has experience with CCaaS, Conversational AI, and wider telecoms industry.
• Has experience with B2B software sales and projects both directly and through business partners.
• Has strong interpersonal and communication skills.
• Is proficient in Microsoft Office Suite and familiar with CRM systems.

Skills

• Excellent communication skills.
• Ability to learn new technical skills quickly.
• Experience with CCaaS, Conversational AI, and wider telecoms industry.
• Experience with B2B software sales and projects both directly and through business partners.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.

Benefits

We offer:

• 25 days paid vacation.
• Medical, dental, and optical insurance coverage.
• Additional day off on your birthday.
• An exciting and flexible working environment surrounded by friendly and committed colleagues.
• "Work from anywhere" 2 weeks per year policy.
• Reward, benefits, and wellbeing hub (offering support, discounts, cashback, and savings).
• Training and development opportunities.
• Ad-hoc team events, incentives, and competitions.

Pay

Salary range: $80,000 - $120,000 annually.

Schedule

Full-time position, 40 hours per week.