Sales Engineer

About the role

WE'RE LUMA HEALTH. Needing healthcare can be hard — getting care shouldn't be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we've created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.

Responsibilities

• Inspire confidence in Luma Customers and Prospects by creating emotional resonance & "Aha" Moments in the sales process
• Persuade & Present the art of possible
• Create the "spark", be the change agent in deals by recommending winning solutions
• Demonstrate with confidence, leverage empathy to create confidence during deal cycle
• Build personal rapport with buyers at all levels
• Have confidence to challenge the status quo & de-position competitors
• Engage with healthcare organizations to understand their technical requirements and challenges.
• Provide technical guidance and support to the sales team in understanding and addressing customer needs.
• Conduct product demonstrations and presentations to showcase the value proposition of our solutions.
• Assist in the development of customized solutions tailored to meet the unique requirements of healthcare clients.
• Collaborate with the product development team to ensure seamless integration of our solutions with existing healthcare systems.
• Work closely with the sales, marketing, and product development teams to ensure a cohesive and effective go-to-market strategy.
• Collaborate with key stakeholders to gather feedback and continuously improve our offerings.

Requirements

• 5+ years of experience as a Sales Engineer in healthcare technology
• In-depth knowledge of one or more major EHR systems (Epic, Cerner/Oracle Health, athenahealth, eClinicalWorks, MEDITECH) including integration architecture, not just workflow familiarity
• Proven experience with patient access and engagement workflows including scheduling, intake, referral management, and patient communication platforms
• Solid understanding of Revenue Cycle Management concepts including eligibility verification, prior authorization, referral workflows, and billing processes
• Comfortable discussing API and integration concepts such as HL7, FHIR, and webhooks with both technical and non-technical audiences
• Experience responding to RFPs and RFIs independently
• Strong discovery skills with the ability to map current-state workflows and connect pain points to product value
• Excellent presentation and demo delivery skills across clinical, operational, and IT stakeholders
• Actively uses AI tools to drive personal productivity and find efficiencies in day-to-day work

Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Previous experience in a startup or high-growth SaaS environment preferred

Skills

• Familiarity with AI-powered voice and messaging products, workflow automation tools, and patient engagement platforms with the ability to demo and position these solutions within complex healthcare organizations is a plus

Benefits

• Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
• Work Life Balance
• Flexible Time Off
• Wellness Programs
• Discounted Perks
• 401(k) and Company Equity

Pay

Base Pay Range: $120,000—$140,000 USD. Full time offers from Luma also include target bonus + stock options + benefits (including medical, dental, and vision.)