Sales Engineer

About the role

This position involves two main phases: before and after contract execution. Prior to contract, the role focuses on customer engagement, solution design, and negotiation. After contract, the role shifts to project coordination and customer support.

Responsibilities

• Contact and visit new and existing customers to discuss needs and issues, and explain how products and services can address them
• Develop strategies to solve customer needs/issues leveraging experience in System Integration, Network Integration, or Project Management
• Meet with business partners (application, network/server, or security vendors) to address customer needs/issues
• Prepare solutions and presentations to explain products or services, emphasizing features based on customer needs
• Deliver presentations and demonstrations to customers to convey company value
• Negotiate prices, terms of sales, and service agreements
• Prepare sales documents to finalize contracts
• Coordinate project implementation for application systems and network infrastructure with internal engineering teams and external partners
• Monitor and manage project schedules with internal and external teams
• Assist in troubleshooting customer system issues with internal and external teams
• Maintain strong customer and business partner relationships
• Maintain customer records using automated systems
• Report daily sales activities to supervisor in a timely manner
• Research and investigate with colleagues to identify new markets and customers

Essential Functions

• Collaborate effectively with colleagues, customers, and business partners
• Demonstrate a strong willingness to improve skills, take on new challenges, and contribute to customers and society
• Experience in B2B sales
• Experience in System Integration and/or Project Management
• Strong project management skills
• Ability to communicate effectively and proactively with customers
• Identify customer business challenges and propose effective solutions based on company portfolio services
• Work effectively in a team-oriented environment
• Research system issues with other departments and resolve them

Preferred Experience

• Marketing experience, including development of sales strategies
• Project Manager experience, including communication with all stakeholders to complete projects
• More than 5 years of experience as a Sales Representative and/or Sales Engineer and/or Project Manager with direct customer-facing experience in identifying needs and business challenges

Nature/type of contacts

• Internal: Sales Support team, Engineer team, Application Engineer team, Procurement team
• External: Customers and Business Partners providing solutions to address customer business issues

Language Requirements

• Japanese (Business Proficiency)
• English (Business Proficiency)

Pay

$80,000 per year