Sales Enablement Specialist (contract)

Job Summary

This position offers an opportunity to work within a team that serves as internal consultants to key business functions across a leading hospitality organization. You will play a critical role in supporting sales performance initiatives that directly impact revenue objectives and drive excellence across multiple brands.

Responsibilities

• Support the daily operation of the Scout lead referral program, ensuring smooth execution and administration
• Execute monthly commission billing reconciliation processes, researching and resolving discrepancies
• Maintain program email inbox and provide timely customer service support to end-users at over 4,600 hotels and corporate team members
• Run automated and manual reports to support daily operations and assess overall program health
• Manage data accuracy and quality across program databases and tools
• Collaborate with internal and external resources and vendors to advance operational solutions
• Create and maintain program documentation and website content
• Collect, consolidate, and summarize program information to meet stakeholder needs and guide future improvements
• Maintain clear documentation for all administrative and auditing processes
• Work cross-functionally with hoteliers, sales teams, and program stakeholders to identify and resolve issues proactively and reactively
• Provide backup support for other team programs including Sales Incentive Plan, Circle of Excellence, and Performance Accelerators
• Contribute general support to various sales performance management initiatives

Qualifications

• Strong customer service orientation with commitment to operational excellence
• Exceptional attention to detail and accuracy
• Excellent verbal and written communication and influencing abilities at all organizational levels
• Problem-solving mindset with solution-oriented approach
• Ability to adhere to, enforce, and implement policies and operating practices
• Analytical thinking with ability to apply established techniques and procedures
• Self-motivated with initiative to achieve goals independently
• Flexibility and adaptability in an evolving environment
• Innovative thinking with desire to gain industry knowledge
• Strong organizational and time management capabilities
• Experience 3+ years of intermediate Excel experience (Pivot tables, formulas, VLOOKUPS, comparing datasets)
• Experience with other Microsoft applications including Word, PowerPoint, and Outlook
• Experience in sales operations, sales enablement, incentives, billing, or reporting is a plus
• Experience in the power of Salesforce or another CRM is preferred
• Experience in finance, accounting, or customer service is preferred
• Hospitality or hotel-facing experience is preferred
• Experience supporting incentive or commission programs is a plus
• Experience with Power BI, SQL, or advanced reporting tools is preferred

Benefits

The role offers the perfect blend of operational responsibilities and strategic thinking, making it ideal for someone who thrives in a fast-paced environment and is passionate about driving results through data-driven insights and exceptional service delivery.