Sales Enablement Specialist

Key Responsibilities

• Collaborate closely with Support teams to elevate the customer experience by addressing gaps, concerns, or inquiries during presale, implementation, and post-sale phases.
• Provide timely assistance to Account Executives, bridging the gap between sales and support to enhance the customer journey.
• Play a vital role in onboarding new customers, ensuring their needs are met and facilitating effective engagement with support teams.
• Analyze sales data across different lifecycle stages, identifying areas for improvement and collaborating with support teams to provide targeted solutions.
• Continuously refine the sales enablement process, working closely with support teams to optimize responsiveness and effectiveness.
• Proactively identify signals of potential churn and work with support teams to implement strategies to prevent churn and enhance customer retention.
• Stay informed about industry trends, market dynamics, and product advancements, providing insights to support seamless customer interactions and prevent churn.
• Foster a culture of collaboration between Account Executives and support teams, prioritizing customer-centricity and churn prevention in all interactions.
• Provide ongoing support to Account Executives and customers, addressing challenges and facilitating opportunities throughout the customer journey.
• Cook up a storm with Product Teams: Be the loudest voice for your customer base. Drive adoption of T3 Technology throughout the customer’s organization.

Requirements

• Proficiency in Cold Prospecting
• Account Management
• High Integrity
• Telematics/IOT/SaaS Sales