Sales Enablement Specialist

You're the reason DuraServ’s sales team closes more deals. As the Sales Enablement Specialist, you build the training infrastructure, drive Dynamics 365 adoption, and equip a national sales organization to perform at the highest level.

About the role

DuraServ’s sales organization spans nine regions—outside sales representatives, GC reps, residential sales professionals, and branch leaders—all relying on Microsoft Dynamics 365, Power BI, and standardized sales processes to manage relationships, develop quotes, forecast accurately, and close business. When technology and processes are adopted well, the sales team performs. When they’re not, gaps appear in the pipeline. As the Sales Enablement Specialist, you close those gaps.

You design and deliver training that drives Dynamics 365 adoption and builds sales process fluency. You coach reps on Power BI dashboards and data-driven decision-making. You develop eLearning modules, job aids, and SOPs that reinforce learning long after training ends. You collaborate with Sales Leadership, Operations, IT, and Talent Management to ensure the sales technology ecosystem works for the people who use it—not the other way around.

Responsibilities

• Training:
  • Design, develop, and facilitate instructor-led, virtual, and self-paced learning programs for Microsoft Dynamics 365, Power BI, and DuraServ’s full sales technology ecosystem.
  • Lead onboarding and ongoing development for new and existing sales representatives through structured training, coaching, reinforcement activities, and advanced learning opportunities.
  • Train sales representatives on standardized sales processes—customer management, opportunity management, quoting, forecasting, and sales workflows—to ensure consistent execution across the organization.
  • Develop and deliver training on DuraServ’s end-to-end lead-to-order process, including quoting, pricing, proposal development, operational handoffs, and order execution.
• Technology:
  • Serve as the subject matter expert for Microsoft Dynamics 365 Sales, Field Service, Sales Team Member App, and related platforms—deep enough to train, troubleshoot, and improve usage.
  • Train and coach users on Power BI reporting, sales analytics, performance dashboards, and data-driven decision-making—translating data into habits that improve sales outcomes.
  • Support new system capabilities, process enhancements, and continuous improvement initiatives that increase sales productivity and platform adoption.
• Infrastructure:
  • Develop and maintain learning resources—eLearning modules, job aids, quick reference guides, process documentation, and standard operating procedures—to make learning accessible long after training ends.
  • Monitor user adoption and learning effectiveness, identifying opportunities to improve training programs, business processes, documentation, and the overall user experience.
  • Collaborate with cross-functional partners—Sales Leadership, Operations, IT, Customer Service, and Talent Management—to align training, business processes, and technology initiatives with organizational objectives.

Requirements

• 4+ years of combined experience supporting sales enablement, CRM platforms, or corporate learning initiatives.
• Advanced proficiency with Microsoft Dynamics 365 Sales and/or Field Service—administering, supporting, and training on the platform is required.
• Demonstrated success facilitating instructor-led, virtual instructor-led, and self-paced learning experiences for adult learners.
• Proficiency in instructional design—eLearning development, job aids, quick reference guides, and process documentation.

Qualifications

• Required:
  • Dynamics 365 fluent—advanced proficiency in Microsoft Dynamics 365 Sales and Field Service, including CRM, opportunity management, quoting workflows, and sales process execution.
  • Power BI proficient—able to interpret dashboards, explain metrics, coach forecasting, and help sales reps make data-driven decisions.
  • Instructional designer—develop eLearning, job aids, quick reference guides, and SOPs that are clear, accurate, and widely used.
  • Skilled facilitator—confidently run instructor-led and virtual training sessions for adult learners, adapting to the room’s needs.
  • Patient coach—work with reps resistant to change or struggling with technology, bringing them forward without losing the group.
  • Analytically minded—evaluate adoption data, training effectiveness, and business process performance to drive improvements.
  • Cross-functionally collaborative—partner credibly with Sales, IT, Operations, and Talent Management.
• Preferred:
  • High school diploma or equivalent required; associate or bachelor’s degree preferred.
  • Experience with Power BI reporting, dashboard interpretation, and coaching data-driven decision-making.
  • Background in sales operations, revenue enablement, or CRM adoption within a multi-location field sales organization.
  • Familiarity with eLearning authoring tools (Articulate Rise/Storyline, Captivate, or equivalent).

Benefits

• Full benefits package: medical, dental, vision, and 401K with company match.
• Company-provided life insurance, short-term and long-term disability.
• Direct visibility to Sales Leadership, Operations, and IT—your work is seen at every level of the sales organization.
• 25% travel—enough field exposure to understand the reps you’re training and the markets they operate in.
• Measurable impact: adoption rates, training completion, sales process consistency, and pipeline performance reflect your work.
• Opportunity to shape how a national sales organization uses technology to compete and win.

Schedule

This is an on-site role based at DuraServ Corporate in Coppell, TX, with 25% planned business travel.