Sales Director - Costa Mesa

About the Role

As Sales Director at Cartier Costa Mesa, you will lead business development initiatives, drive sales performance, and foster an inclusive, high-performing team to deliver exceptional client experiences in a luxury retail environment.

Responsibilities

• Achieve and/or exceed Sales Plans and lead business development initiatives.
• Drive the sales team to consistently achieve or exceed sales targets.
• Maximize business opportunities by creating synergies and efficiency across the boutique.
• Define and implement the business development strategy for High Jewelry in partnership with the HJ sales manager.
• Collaborate with Corporate Departments (e.g., visual merchandising, marketing) to analyze and leverage business opportunities.
• Assess local market opportunities to develop and implement a proactive sales strategy.
• Partner with Regional and Boutique Client Engagement Directors to enhance clienteling strategies for new client acquisition and retention.
• Actively promote networking activities, including client events.
• Motivate and support the sales team, including managers and associates, through strategic communication and coaching.
• Conduct regular team meetings to align staff with targets and client experience best practices.
• Oversee administrative and HR tasks, such as scheduling, payroll, and overtime management.
• Actively recruit and maintain a talent pipeline.
• Lead the performance management process, including biannual performance reviews and development opportunities.
• Foster a positive and united work environment.
• Ensure exceptional client experiences and develop long-term client relationships.
• Model luxury experience behavior and maintain a regular presence on the sales floor.
• Support boutique management with controllable operating expenses, including monitoring, analysis, and cost optimization.
• Partner with Operations and Service Salon Managers to ensure smooth daily operations.
• Assist with daily boutique setup and closing as needed.
• Possess deep knowledge of Cartier’s brand, products, and heritage to convey values effectively.
• Promote and implement new technology-based service tools.
• Comply with Cartier security and operational procedures, including product handling and inventory control.
• Understand the local marketplace and client demographic.
• Uphold Cartier’s image as a brand ambassador through professional demeanor at all times.

Requirements

• Minimum of 10 years of management experience, particularly in luxury retail.
• Availability to work retail hours, including weekends.
• Strong leadership skills with the ability to motivate and develop a team.
• Flexibility and adaptability to thrive in a fast-paced retail environment.
• Excellent analytical, organizational, and interpersonal communication skills.
• Proactive approach to analyzing business and human resource needs.
• Ability to project an approachable and professional image.

Qualifications

• MBA preferred.
• Additional language skills (e.g., Spanish, Mandarin, Portuguese, Russian) are a plus.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• Employee assistance program for you and household members.
• Income protection solutions, including life insurance and disability benefits.
• 401(k) with employer match.
• Wellness reimbursement benefit.
• Paid time off.
• Volunteer time off to support community initiatives.

Pay

Expected salary range: $150,000 to $160,000, commensurate with skills and experience.