Sales Development Representative (SDR)

Job Summary

The Inside Sales hire will be responsible for converting RFQs into shipped orders efficiently and accurately. They will estimate jobs, translate customer specifications, push orders into production, and maintain strong customer relationships.

Responsibilities

• Own inbound RFQs and quoting end to end, ensuring quotes are fast and accurate
• Estimate jobs in WAYNE, run nests, validate scrap, price the work, and turn it into a quote the customer can act on
• Translate customer drawings, specs, and POs into clean, complete jobs in NOX NEST
• Push orders into production with every detail right, including alloy, temper, thickness, tolerances, cert requirements, ship date, and packaging
• Work tightly with scheduling and the floor to commit dates that can be hit and hit the dates committed to
• Own the customer relationship inside the four walls, responding to every email, quote follow-up, order confirmation, and status update
• Catch issues before they become problems, such as missing specs, mismatched POs, unrealistic dates, and conflicting cert requirements
• Coordinate with quality, supply chain, and shipping on every order from open to delivered
• Work hand in hand with Outside Sales, ensuring their efforts are supported by efficient quoting and order processing
• Capture every quote, every win, every loss in our CRM and quoting system
• Always ask questions and never guess when something is unclear
• Figure out how to make processes better and improve workflows
• Work safely every shift and hold your teammates to the same standard

Requirements

• Experience in inside sales, quoting, estimating, or customer service in metals, machine shops, manufacturing, or comparable industrial environments
• Strong technical fluency, able to read a drawing, talk alloys, tempers, tolerances, and lead times, and know what a part actually needs
• Skilled at quoting and estimating, every line item priced right, every assumption documented
• Cracked with AI tools, spreadsheets, modern software, and quoting tools, you live in our stack and make it faster every week
• Tightly partnered with software teams in past roles, comfortable writing specs, filing tickets, and shaping the tools you use
• Comfortable on the phone, on email, and in customer portals all day, every day
• Sharp with numbers and detail oriented, every quote, every PO, every line right the first time
• High attention to quality, the quote, the order, the cert, the package
• Absolutey customer obsessed, you carry every customer's deadline like it is your own
• A team player with a good attitude, you make the company better for everyone around you
• Someone who takes ownership, if it is in your inbox or on your quote board, it is your responsibility
• Precise under pressure and reliable, customers count on the dates and prices you commit to
• Organized enough to juggle dozens of open quotes and orders without dropping one
• Committed to safety, you follow every protocol, wear your PPE on the floor, and never cut corners that put people at risk
• High agency, you handle big items alone and ask for help when needed
• Low ego, you walk the floor, you talk to operators, you do the unglamorous work because it needs to get done
• Not afraid to work outside normal hours when America demands it
• Never says "that's not my job"

Nice to Have

• Background quoting metals, aluminum, or aerospace and defense components
• Experience with WAYNE-style nesting, quoting, or estimating tools
• Background reading mechanical drawings and GD&T
• Experience inside an aerospace or defense quoting environment, AS9100, DFARS, AMS, ASTM
• Forklift and/or overhead crane certification
• Comfortable using AI tools to work faster and smarter

Location

This role is full time, in person in Detroit.