Sales Development Representative, Payments

About the Company

Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive—not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution—all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. We’re not just building shop management software; we’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward—one interaction at a time.

Culture

At Tekmetric, we’re building a culture where winning matters—not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results—no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.

Success here takes focus, follow-through, and a willingness to roll up your sleeves—but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive.

Great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

Responsibilities

• Contact existing Tekmetric customers to educate them on the integrated payments experience and drive demo attendance
• Manage a high volume of outbound calls and Outreach sequences using a prioritized list provided by Payments leadership
• Book attended demos with Payments Specialists and ensure clear, accurate handoffs
• Maintain clean and detailed records in Salesforce for every account touch
• Support the customer journey by following structured outreach, reminders, and follow-ups
• Provide insights from conversations to improve targeting, messaging, and activation workflows
• Collaborate daily with Payments Specialists, Fintech leadership, Demand Gen, and Sales Development
• Ensure every customer receives a positive and consistent Tekmetric experience
• Assist with onboarding coordination for shops that self-sign up for integrated payments

Requirements

• Minimum of 2 years experience in payments sales, merchant services, or sales development
• Strong understanding of outbound sales motions in a quota environment
• Proven ability to handle objections with shop owners and decision-makers
• Excellent communication skills with a customer-first mindset
• Strong organizational skills and ability to manage a high-volume book of business
• Experience using Salesforce or equivalent CRM
• Ability to collaborate cross-functionally with Sales, Operations, and Fintech

Preferred Qualifications

• Experience selling or supporting merchant services or fintech solutions
• Ability to read and understand merchant statements
• Experience calling into an existing customer base

Success Metrics

• 50 outbound dials daily
• Consistent delivery of attended demo targets
• Strong conversion from conversation to scheduled demo
• Clean Salesforce data and complete Outreach sequence adherence
• Positive feedback from Payments Specialists on handoff quality
• Demonstrated ability to engage customers with empathy and accuracy

Benefits

• Competitive base salaries
• Generous Paid Time Off
• Paid maternity, parental bonding, and medical leave
• Comprehensive health benefits (Medical, Dental, Vision, Prescription) with 100% premium coverage for employees and 50% for families
• Free, confidential counseling through BetterHelp
• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Up to $60/month wellness stipend for fitness, mental health, or other wellness activities
• $300 home office setup bonus after one year of employment
• Support for continuing education