Sales Development Representative

About the role

Best Case, the software group within Stretto, is seeking a high-energy, results-driven Sales Development Representative (SDR) to help drive revenue by engaging our existing customer base and introducing them to new products. This key role focuses on working inbound and warm leads to sell them on the value of the Company’s portfolio of products. There will be some outbound calling. As an SDR, you’ll connect with interested customers through phone, email, live chat, and social media to build trust and guide them toward the right solutions. You will be at the front line of our customer engagement strategy—building relationships, driving product adoption, and supporting pipeline growth. Success in this fully remote role requires proactivity, adaptability, and a goal-oriented mindset.

Responsibilities

• Become an expert in Best Case software and solutions, value propositions, and customer use cases.
• Create a strong first impression and build rapport with customers and prospects.
• Engage existing customers and warm leads to promote new offerings and drive adoption.
• Build genuine relationships through authentic, personalized outreach.
• Connect with prospects across multiple channels: phone, email, chat, and social media.
• Respond quickly to inbound leads while executing a focused outbound prospecting strategy.
• Tailor messaging based on role and customer needs.
• Maintain timely, accurate records in Salesforce.com and follow all established client and prospect engagement processes.
• Consistently meet or exceed quarterly performance targets.
• Attend trade shows, as determined by management.

Qualifications

• 1-3 years of experience in software sales (SDR/BDR or equivalent).
• Proven ability to successfully work in a remote environment with strong time management skills.
• Highly organized, self-motivated, and adaptable to changing strategies and tools.
• Confident making daily outbound calls and engaging with prospective customers across channels.
• Analytical thinker – able to assess lead quality and prioritize activities.
• Excellent written and verbal communication skills.
• Proven track record of exceeding sales goals or quotas.
• Bachelor’s degree in business, marketing or other relevant field, or equivalent experience.
• Passion for building a career in technology sales.

Preferred Qualifications

• Experience in the legal industry, particularly consumer bankruptcy.
• Familiarity with Salesforce.com.

Pay

Base salary: $40,000 - $60,000
On-Target Earnings (OTE): $80,000 - $100,000

Benefits

Stretto offers a competitive and comprehensive benefits package, along with opportunities for growth.