Sales Development Representative

About the role

The Sales Development Representative (SDR) plays a foundational role in expanding ONS's institutional presence and advancing the organization's revenue growth. This position supports the Institutional Sales and Relations team by identifying, engaging, and qualifying prospective institutional customers while nurturing existing relationships across the sales pipeline.

Responsibilities

• Pipeline Development & Lead Engagement:
  • Conduct outbound prospecting via email, phone, LinkedIn and other channels to identify and qualify new institutional leads within assigned segments (hospitals, cancer centers, infusion centers, physician practices, and academic institutions)
  • Research and prioritize target accounts to support territory planning and pipeline growth
  • Respond to and qualify inbound leads, gathering relevant institutional context before scheduling a handoff to the ISR
  • Maintain accurate and up-to-date records of all prospect activity, communications, and pipeline status in the CRM
• Sales Support & Meeting Coordination:
  • Schedule discovery calls and product demonstrations on behalf of ISR Representative with qualified prospects
  • Prepare the ISR Representative with relevant prospect background, institutional context, and engagement history prior to meetings
  • Follow up with prospects and customers at defined touchpoints throughout the deal cycle to advance opportunities and maintain engagement
• Customer Re-engagement & Retention:
  • Support Partner with Customer Success Managers to identify lapsed or at-risk customers and execute targeted re-engagement outreach
  • Nurture current institutional customers through consistent communication, sharing relevant ONS resources, product updates, and continuing education opportunities
  • Absorb coordination renewal outreach cadences and supporting CSMs with customer touchpoints at key lifecycle milestones
• Reporting & Team Collaboration:
  • Participate in weekly team meetings, pipeline reviews, and sales planning sessions with the ISR and Customer Success team
  • Track and report activity metrics, including outreach volume, meetings booked, and lead-to-handoff conversion
  • Provide feedback to the ISR and sales leadership on prospect objections, outreach effectiveness, and market observations to inform targeting and messaging strategies
  • Maintain strong working knowledge of ONS's full product and service portfolio to effectively communicate value during initial prospect interactions

Requirements

• Required Bachelor’s degree in business, marketing, communications, or a healthcare related field (An equivalent combination of training and experience may be considered in lieu of degree requirements).
• 0–2 years of experience in a sales development, inside sales, customer service, or customer-facing role
• Demonstrated ability to conduct professional outreach and manage high-volume communication across multiple channels.
• Strong knowledge of Microsoft Office (e.g., Excel, Word) and certification management/reporting software.
• Strong interpersonal, customer service, problem-solving, critical thinking, time management, active listening, collaboration, and team skills.
• Proven ability to make effective independent decisions.
• Working knowledge of HIPAA and FERPA compliance/violations.
• Organized, self-starter, motivated, goal-oriented, flexible, passionate, confident, detailed oriented, resilient, energetic, strong work ethic, compassionate, and empathetic.

Qualifications

• 1-5 years of experience as a nurse and/or oncology nurse or clinical oncology nurse.
• Familiarity with oncology nursing, cancer care delivery models, or health system operations.
• Associate's or bachelor's degree in nursing (ADN/BSN) or a related clinical field.

Skills

• Working knowledge of video conferencing software (e.g., Zoom).

Benefits

• Tuition Reimbursement/Continuing Education Allowance
• Flexible schedules
• Generous paid time off
• Health and dental benefits
• Computer Purchase Loan Program
• Pet Insurance
• Retail Savings Plan (401k)
• Travel opportunities

Company Information

• We use a market-based approach to compensation, considering experience, qualifications, and market conditions.
• Anticipated Pay Range: $50,999 - $61,199 annually
• ONS is an Equal Opportunity and Affirmative Action Employer. We value diversity, equity, and inclusion and are committed to building a workplace that reflects a broad range of backgrounds, perspectives, and experiences.